Adding/Deleting a Zone Group

Adding a Zone Group

  1. Click the System Admin
  2. In the Navigation pane, click on the plus sign (+) next Call Record Settings.
  3. Click Zone Group.
  4. There are three ways to add a zone group:
    • Within the tool bar directly above the Navigation pane, click the dropdown arrow next to New. From the list, select Zone Group.
    • Within the toolbar directly above the Navigation pane, click the Add Zone Group
    • Within the Actions pane, click the Add Zone Group
  1. With either option, the General-Zone Group window opens. There are two panes of information, the top pane allows you to name the zone group, and the lower pane allows you create the time structure.
  2. Within the top pane, click the field next to Zone Group and type in the name. This is a required field; you must enter something in this field.
  3. Within the lower pane, complete the following fields, all fields are required:
    • Rate Type – click the dropdown arrow to access a list of the existing rate types and from the list select the rate type.

! When determining the times, click on the portion of the time (hour, minutes or AM/PM) to insert your cursor and then click on the up and down arrows. Alternatively, click on the portion of the time and type-in the new information.

    • Start Time – the field defaults to 12:00 AM, click on the field to access a set of up and down arrow, click the appropriate arrow until you have reached the start time for the rate. If the time requires a PM, click to place your cursor within the AM and click on either arrow. The AM turns to PM and vice versa.

! Remember, when you entering in the times, you cannot overlap. We have designed CAIRS to stop a rate at 00:59 and start a new rate at 00:00.

    • End Time – the field defaults to 11:59 PM, click on the field to access a set of up and down arrow, click on the appropriate arrow until you have reached the start time for the rate. If the time requires a PM, click to place your cursor within the AM and click on either arrow. The AM turns to PM and vice versa.
    • Monday – Sunday – for each day the rate applies, click on the appropriate box to insert a checkmark. The day can appear in multiple rate types, just as long as there is no overlapping!
  1. Within the Actions ribbon group, click the Save (to save and stay) button, click the Save & Close (to save and exit) button, or click on the Save & New (to save and refresh the screen) button to continue adding in additional Zone Groups.

Deleting a Zone Time

  1. Click the System Admin
  2. In the Navigation pane, click the plus sign (+) next Call Record Settings.
  3. Click Zone Group. The list of existing rate types populates to the right, double click the zone group.
  4. The General-Zone Group window opens.
  5. Within the Zone Times pane, right click the record selector box next to the rate to access a pop-up menu. From the menu, select Delete.
  6. A message box appears verifying that you really want to delete the time, within the box click Yes to continue or No to cancel the operation.
  7. Within the Actions ribbon group, click the Save (to save and stay) button or click the Save & Close (to save and exit) to return to the Zone Group list.

Deleting a Zone Group

  1. Click the System Admin
  2. In the Navigation pane, click the plus sign (+) next Call Record Settings.
  3. Click Zone Group. The list of existing rate types populates to the right, click the zone to highlight. There are three ways to delete a zone:
    • Within the tool bar directly above the Navigation pane, click the red ‘X’.
    • Within the toolbar directly above the Navigation pane, click on the Delete Zone Group button.
    • Within the Actions pane, click the Delete Rate Type
  1. With either option, a warning message appears verifying that you really want to delete the rate type. In addition, if the zone is associated to a call pricing groups or dial codes, the associate will also be deleted.
  2. Once you click yes within the message box, the zone type is removed from the system.