Email Settings
Email Settings allow Administrators to setup emailing capabilities in CAIRS. When the correct settings are entered into the required fields, CAIRS can send email notifications for Work Orders, Trouble Tickets, Subscriber Portal Requests, and auto generated Bills.
! An SMTP server is required in order for CAIRS to send email notifications.
To allow CAIRS to authenticate and access the SMTP server, the following fields must be completed:
- Domain Name – displays the name of the Fully Qualified Domain name (FQDN) or IP address of the SMTP server.
- Enable Email – a value of true allows CAIRS to send emails, a value of false prevents CAIRS from sending emails,
- Server Port – the port the SMTP server uses to send email. Typically port 25.
- SMTP_Admin_Address – email address CAIRS email notifications originate from.
- SMTP_Admin_Name – name from which CAIRS email notifications originate.
- Use_SSL– set to True if the SMTP server requires SSL authentication.
- User_AUTH_Required – set to True if the SMTP server requires a Username and Password.
- User_Name – the SMTP Authentication Username.
User_Password – the SMTP Authentication password. This password is encrypted and securely stored in the CAIRS system.
Once you defined the above settings, within the lower portion of the screen you can test the settings. Within the textbox, type-in an email address and click the Test button. If the user receives the email your settings are correct.