Manage Default Account for Calls

Manage Default Account for Calls

During a call record update, there may be extensions that do not exist within your CAIRS database or that do not have an account assigned.  By choosing an account here, the call records that could not update are assigned to the default account.  To assign the default account, click on the ‘Manage Default Account for Calls’ link either in the Actions pane or in the toolbar.  The Update Setting popup opens, click on the dropdown arrow in the Default Account Number field.  From the dropdown, select the account number that will be used for all call records that do not have a previously assigned account. Click on the Update button.