Adding/Deleting a Dial Code Group

Adding a Dial Code Group

  1. Click the System Admin
  2. In the Navigation pane, click the plus sign (+) next Call Record Settings.
  3. Click Dial Code Groups.
  4. There are three ways to add a group:
    • Within the tool bar directly above the Navigation pane, click the dropdown arrow next to New. From the list, select Dial Code Group.
    • Within the toolbar directly above the Navigation pane, click on the Add Dial Code Group
    • Within the Actions pane, click the Add Dial Code Group
  1. With either option, the General-Dial Code Group window opens. There are two panes of information, the top pane allows you to name the dial codes group, and the lower pane allows you to enter the specific codes.
  2. Within the top pane, click the field next to Dial Codes Group and type in the name. This is a required field and you must enter something in this field.
  3. Within the lower pane, click the top row, marked with an asterisk (*) to add a new record, complete the following fields (required fields are marked with an asterisk (*):
    • Code* – enter the numeric six digit dial code; this is the code that matches the call record to the call pricing group. For example, you would enter 702 for call made to Nevada. When the call records is matched, it matches from the most specific to the least specific, for example, if I have a 7022 and a 702 code, my 7022160266 number matches on the 7022 dial code first.
    • Country – type-in the country name, if applicable.
    • State – type-in the state name, if applicable.
    • Abbv* – type-in the two-digit abbreviation for the dial code, for example, the abbreviation of Nevada would be NV.
    • City – type-in the name of the city the code applies to, if applicable.
  1. Once you click the row marked with an asterisk to enter the code, a new row appears at the top of the list to allow you to add multiple items at one time.
  2. Within the Actions ribbon group, click the Save (to save and stay) button. Click the Save & Close (to save and exit) button, or click on the Save & New (to save and refresh the screen) button to continue adding in dial codes.

Deleting a Dial Code Group

  1. Click the System Admin
  2. In the Navigation pane, click the plus sign (+) next Call Record Settings.
  3. Click Dial Code Groups. The list of existing groups populates to the right. Click the dial codes group to highlight. There are three ways to delete a group:
    • Within the tool bar directly above the Navigation pane, click the red ‘X’.
    • Within the toolbar directly above the Navigation pane, click on the Delete Dial Codes Group
    • Within the Actions pane, click the Delete Dial Codes Group
  1. With either option, a warning message appears verifying that you really want to delete the rate group. In addition, if the group is associated to a call pricing the associate will also be deleted.
  2. Once you click yes within the message box, the dial codes group is removed from the system.