Service Manager

Service Manager

The CAIRS Enterprise Services (CES) component is a windows service, which does background processing for CAIRS activities such as scheduling, summarizing data for reports, and WOPR server data collection and maintenance. Below is a list of the threads available:

  • 411 Interface – Exports directory information to a 3rd party 411 system
  • 911 Interface – Exports directory information to a 3rd party 911 system
  • Ali File Transfer – transfers the updated Ali file to the desired location
  • AS5300 Switch Sync – performs the sync between your CAIRS database and your AS5300 switch
  • Call Record Auto Archive – automatically archives calls, these calls remain in your database
  • Call Record Old Archive to Flat File Migration – – when enabled this process automatically removes call records from your database and into a zipped tab delimited text file
  • Change Call Ownership – when you make a change to call ownership, this process starts automatically to update the call records with the new billing information for the proper date ranges. This will only update call records that have not been billed.
  • Check UCE Status – Verifies that the data is being received from each UCE program
  • Cisco Switch Sync – performs the sync between your CAIRS database and your Cisco Call Manager switch
  • Clean Up Users Not Logged in – This process finds users within the System Admin –> Security –> Logged In Users list that have not been updated and removes the record from the list.
  • Clear Old UCE Events – UCE send info to the CAIRS db, this clears out old events as new ones come in
  • Create Payment Distribution – This should be removed as we have removed payment distribution from Accounting.
  • Custom Report Distribution – if you are using global reporting this process needs to be enabled to run reports
  • Data Sync – Performs any automatically scheduled Switch Data Syncs
  • Delete old activity log records – Deletes any activity log records that are older than age specified to keep
  • Deliver Bills – Creates the bill files specified for each account
  • Directory Transfer Manager – Creates new Phonebook records for any new numbers in use on a set device
  • Dynamic Billing Manager – generates new bills for accounts if you are using the Dynamic Billing System
  • EWSD Data Sync – Performs any automatically scheduled EWSD Switch Data Syncs
  • Execute Billing – Generates the new bills for accounts
  • Find Overdue Accounts – Finds accounts in the database that are overdue
  • Fix Billed Assignment Extension Out of Sync with Call Record Extension – This process looks at the child extensions and updates them to include the area code from the parent.
  • Manage Preventive Maintenance Jobs – allows you to run PMJ on a schedule
  • Metadata Import Manager – in order to use global reporting, metadata needs to be imported into your database. This process imports the metadata when needed.
  • Net Tools Client – this process is for a future release
  • Reassign Accounts – When you create a Bulk Accounts Change, this process runs to reassign one or more accounts with a Subscriber, org, billing start date, etc.
  • Remove Duplicate Account Management Records – Searches Accounts for Equipment and Service for duplicate entries on the same record
  • Reprice Calls – Processes any Reprice Calls requests
  • Rollback Billing – this process must be enables to allow you to roll back the bills that you have generated for multiple accounts. This does not effect the roll back process for an individual account.
  • Schedule a Recurrence Pattern for the Data Sync – This process runs data and switch syncs that are set on a recurrence pattern.
  • Search Engine Reindexing – reindexs SOLR search on a schedule
  • Standard Reports (In Development) – this process will email standard pre-defined reports based on a schedule.
  • Sync Accounts with Customer Code – syncs your accounts with their associated customer codes
  • Toll Ticket Call Match Manager – This process matches the call records with the toll tickets.
  • Toll Ticket Control Numbers Creator – The process creates the toll ticket control numbers.
  • Transfer Imported Cross Connects – Attaches imported cable & pair records to the specified set or circuit segment
  • UCE Collection Monitoring – This monitors UCE and provides a message when an error occurs.
  • Update Account Status – When you update an account status this process runs to perform the action as indicated in Status Change Configuration.
  • Update call record data – Appends the Account and Organization information to the call records
  • Vendor Media Import Manager – Once you have selected a file to import this process runs to bring the file into the database as call records, equipment records, etc.

For each thread, the following information displays:

  • Service Action Name
  • Start Wait Time Sec
  • Cycle Period Sec
  • Startup Type
  • Notification Level
  • Disabled
  • Date Last Started
  • Date Last Completed
  • Last Reported Status
  • Status Last Updated Date
  • Process Current Record
  • Total Records To Process
  • Additional Process Information
  • Next Expected Run Time for Process

You can double click on any records to view and modify the complete thread details.  There are three panes of information within the Service Manager Details window, they are:

  • Service Information – display basic process information such as name, startup type (by cycle time or manual), notification level, etc.
  • Status – this pane displays status updates on the process, for example the date last started and completed, total records processed, next run time, etc.
  • Pending Runtimes – if you choose to schedule a process to run at a future time, this pane display the expected run time of the process