System Admin
From System Admin, CAIRS administrator’s setup universal program characteristics including the number plan, work flows, field customization to name a few. Often times, only the CAIRS system administrator has access to this menu option or you may have full access or read-only access depending on the rights granted to you.
The Security sub-menu allows administrators to define who has system access and their access type. Administrators create profiles allowing them to manage access rights and privileges for a group of users instead of dealing with each user individually. Within Security, administrators can view login information and user actions.
The Data Sync Center software component allows CAIRS to communicate with your different switches to compare the data within your database to that within the switch. Once compared, you can import the missing information into you CAIRS database. Within this menu option, you also utilize a 911 interface that exports necessary information from your CAIRS database into files used by certain 911 programs.
Work Flow Setup allows your CAIRS administrator to create the necessary workflows you will use to input information into the CAIRS database on a daily basis. Each workflow consists of work centers, time frames and data components. Once each are built into the database and depending upon your profile, you can use them to input telephone, circuit, subscriber, and other information into the database.
System Settings defines how your CAIRS operates in specific situations. You define the system backbone that includes organization levels, site levels, field customization, etc.
The Subscriber Portal submenu allows you to determine the configuration packages available on Subscriber Portal. A Configuration Package allows you to manage equipment, services, and other information needed to create a work order via Subscriber Portal. You can also determine how your Subscriber Portal operates in certain situations within Subscriber Portal Settings.
From Call Record Settings, you manage all call record facets, from call pricing groups, rate groups, rate types, etc.
Within Billing Settings, you configure your billing reports for both Official and Unofficial accounts. You will also define how CAIRS operates in certain situations in Billing General Settings.
Within Service Management, you view errors that have occurred within your system, whether they are general, email or service manager errors.
Number Plan contains different dialing plans or exchange information within your database. A number plan groups or catalogs all similar telephone numbers together. For example, a number plan may be 702-216-0000 to 702-216-5000.
Custom Report Templates allows you to create a customized report for printing your work order information.
The XML Editor allows you to select an XML file and edit the file before exporting or importing