Work Center

Work Center

Work Center defines each stop a workflow needs to make to be completed. A work center can be an individual, an organization, an outside recourse, etc. Some Work Flows require only one Work Center, while others require several Work Centers.

When more than one Work Center is required, there may be a required sequential order for the workflow. This requires the use of multiple Time Frames in the CAIRS software. The Time Frames sequence the workflow follows is established when the Work Flow is established.

When creating a new work or trouble ticket you need to select the work order required for that specific order type. This allows the CAIRS software to recognize all the required steps for all Work Centers involved to complete the order.

Adding a Work Center

  1. Click the System Admin
  2. In the Navigation pane, click the plus sign (+) next to Work Flow Setup to access the sub-menus.
  3. Click Work Center.
  4. There are two ways to add a work center:
    • Within the tool bar directly above the Navigation pane, click the dropdown arrow next to New. From the list, select Work Center.
    • Within the Actions pane, click the Add New Work Center
  1. The Work Center window opens. In the Work Center Name field, type-in the new name.
  2. Within the Actions ribbon group, click on the Save (to save and stay) button, click on the Save & Close (to save and exit) button, or click on the Save & New (to save and refresh the screen) button to continue adding in additional work centers.

Deleting a Work Center

Before deleting a work center, please ensure all work orders containing the work center are closed.

  1. Click the System Admin
  2. In the Navigation pane, click the plus sign (+) next to Work Flow Setup to access the sub-menus.
  3. Click Work Center.
  4. The Work Center list opens to the right. Within the list, highlight the work center to delete. There are two ways to delete a work center:
    • Within the tool bar directly above the Navigation pane, click the red X.
    • Double click the work center name within the list. The Work Center window opens. Within the Actions ribbon group, click the Delete
  1. Once you click on Delete, a message box appears verifying that you really want to delete the work center, click Yes to continue or No to cancel the operation.