Configured Items – Cell Phone

Within Cell Phone, you have the ability to track all non-switch related telephone numbers. This allows you to track information relating to the phone for billing purposes. Often times these phones are government issued; therefore, the related information will not appear within Directory.

In order for you to assign a cell phone or non-switch related telephone numbers into the database your administrator needs to create a commercial number plan. Refer to System Admin à Number Plan for more information.

Managing Cell Phone Types

Before you add cell phones into your database, you need to build the types of cell phones that your site issues.

Cell Phone Type

Click the Configured Items
In the Navigation pane, click Cell Phone. There are two ways to manage your cell phone types:

- Within the toolbar, click the Manage Cell Phone Types
- Within the Action pane, click the Manage Cell Phone Types

Adding a Cell Phone Type

With either option, the Manage Cell Phone Types window opens. In the Cell Phone Type list pane, click the top row, marked with an asterisk (*) to add a new record.
Type the name of the new cell phone type.
To add another type, click the Save button and repeat steps 4 and 5, as necessary.

Modifying a Cell Phone Type

Click on any existing cell phone type and enter the new information.

Delete a Cell Phone Type

There are two ways to select the cell phone type to delete:

- Right-click the record selector box (located just left of the cell phone type name) then click
- Highlight the name in the list and within the Actions ribbon group, click the Delete

Once you click Delete, a message box displays verifying that you really want to delete the type. Click Yes within the box to continue or No to cancel the operation.
Once selected, cairs.net draws a line through the cell phone type allowing you to delete multiple types at once.
If you do not want to delete the cell phone type, right-click the record and click Undelete
Once you select Undelete, a message box displays verifying that you really want to keep the type. Click Yes within the box to continue or No to cancel the operation.
Within the Actions ribbon group, click Save (to save and stay) to continue adding cell phone types, or click Save & Close (to save and exit) to return to the Cell Phone

Cell Phone Configuration

Adding a Cell Phone

Click the Configured Items
In the Navigation pane, click Cell Phone.
There are two ways to add a Cell Phone:

- Within the toolbar directly above the Navigation pane, click the drop-down arrow next to New. From the list, select Cell Phone.
- Within the Actions pane, click Add Cell Phone.

With either option, the General – Cell Phone window opens.

There are four panes of information relating to the cell phone:

- Cell Phone Information – displays basic cell phone information
- Accounts for Equipment and Services – displays the account numbers responsible for charges incurred from the equipment and services associated to the set.
- Accounts for Calls – display the account number responsible for the call charges associated with cell phone. At the top of the pane is a dropdown box that allows you to select the telephone number, this changes the information to display the account number responsible for the associated with that telephone number.
- Equipment and Services – displays the equipment and services associated to the cell phone. At the top of the pane is a dropdown box that allows you to select what view you want, whether active, billed, installed, etc. There are two checkboxes allowing you select whether you want to view equipment, services, or both.

Within the Cell Phone Information pane, complete the following information (required fields are marked with an asterisk (*)):

- Telephone Number * – type the telephone number.
- Site * – click the drop-down arrow to access a list and from the list select the set installation site. The site drop-down list displays the bottom-most site first. After the ~~ is the complete path to the site. In the example below, we selected the Henderson site, which is a child to Las Vegas. Each site level is separated by a >.
- Cell Phone Type * – click the drop-down arrow to access a list, from the list select the cell phone type.
- Sim Number – type the sim number related to the cell phone.
- PIN Number – type the PIN number related to the cell phone.
- Vendor Name – click the drop-down arrow to access a list, from the list select the cell phone vendor.
- Service Provider Name – click the drop-down arrow to access a list, from the list select the cell phone service provider.
- Publishing Option * – click the drop-down arrow to access a list, from the list select one of the following publishing options:
  - Published – if selected, this listing appears in any printed or online directory.
  - Non-published – if selected, this listing will not appear in any printed or online directory.
  - Classified – if selected, this listing appears in the classified directory only.
  - Temporary – if selected, this appears as a temporary listing.
  - Alternate – if selected, the Alternate Number appearing in the Alt Number field is shown in place of the original number in both the printed and online directories.
- Organization – click the drop-down arrow to access a list from the list select the name of the organization. The organization drop-down list displays the bottom-most organization first. After the ~~ the complete path to the selected organization appears. In the example below, we selected Documentation, which is a child to Development and Unique. Each level of the organizational tree is separated by a >.

Once you select an organization, the complete path populates within the field.

- Subscriber Name – click the drop-down arrow to access a list, from the list select the subscriber name responsible for the cell phone.
- Job Title – type the job title of the cell phone user
- Order Number – type the order number (this is a text field that can be used to enter in any information regarding the cell phone)
- Purchase Order Number – type the purchase order number for the cell phone
- Cell Misc 1 – 15 – type any miscellaneous information for the cell phone
- Cell Date 1-5 – an administrator can customize the field names to allow you to enter in date specific information.

Once you have completed the required fields, within the Actions ribbon group, click Save (to save and stay) to continue adding cell phones, or click Save & Close (to save and exit) to return to the Cell Phone

Deleting a Cell Phone

It is important to note that when you delete a cell phone that has existing charges whether call, equipment or services need a billing end date. If you do not indicate a billing end date, cairs.net auto-populates the billing end date with the current date.

Click the Configured Items
In the Navigation pane, click Cell Phone.
Before the Cell Phone list populates, you must either:

- Within the search box, type any portion of the record and then click the magnifying glass.
- Click the Show All

The Cell Phone lists opens, displaying all existing phones.

There are three ways to delete a cell phone:

- Highlight the phone in the list and within the Actions pane click the Delete Cell Phone
- Highlight the code and within the toolbar directly above the Navigation pane, click the red X.
- Double-click the code and the Cell Phone window opens. Within the Actions ribbon group, click the Delete

Once you click Delete, a message box displays verifying that you really want to delete the record. Click Yes within the box to continue or No to cancel the operation.

Modifying a Cell Phone

Click the Configured Items
In the Navigation pane, click Cell Phone.
Before the Cell Phone list populates, you must either:

- Within the search box, type any portion of the record and then click the magnifying glass.
- Click the Show All

The Cell Phone lists opens, displaying all existing phones.

Double-click the phone to modify. The General – Cell Phone window opens. Make any necessary changes to any field.
Within the Actions ribbon group, click Save (to save and stay) to continue modifying cell phone types, or click Save & Close (to save and exit) to return to the Cell Phone

Calls

If the cell phone you are currently viewing is responsible for call charges, you can view a summary of the charges incurred by the phone. To view the calls associated to the phone, click the Calls button within the Show ribbon group. The window displays the following information for each call type:

Call Type – call type name.
Total Calls – the total number of calls made.
Total Cost – the total cost of calls.
Total Duration – the total duration of call in minutes.
Total Minutes – the total duration of calls in hours, minutes, and seconds.

At the bottom of the list is a total for all call charges. To view the details for each call type, click the plus sign (+) next to the call type name. To return to the default view, click the minus sign (-) next to the call type name.

All calls that are associated with a cell phone have to be inputted through the Vendor Media Input system.

Account Management

The Account Management tab displays the different account numbers that are associated to the set. Each account number can be responsible for different charges.

At the top of the pane is a dropdown box, this box allows you to select the different buttons appearances on the set. The pane will change to display the appropriate account information.

There are 3 different types of charges you can associated to the set; one-time, recurring and call charges. For each charge type, you can associate a different account. This allows you to have up to 3 different accounts associated to the set.

Adding an Account Number

Click the Configured Items
In the Navigation pane, select Cell Phone.
Before the Cell Phone list populates, you must either:

- Within the search box, type any portion of the record and then click the magnifying glass.
- Click the Show All

The Cell Phone lists opens, displaying all existing phones.

Double-click the phone to modify. The General – Cell Phone window opens.
The Account Management pane displays a list of the accounts and charges types associated to the cell phone. At the top of the pane is a Number dropdown list, click on the arrow to access a list of the telephone numbers of the set. From the list, select the number that you want to associate an account to, the list will default to the primary telephone number.

! Default from Primary Number – If you place a checkmark in the box, all charges relating to any telephone number of the set will automatically be associated to the account related to the primary telephone number.

Include Inactive Accounts – this defaults to remain unchecked meaning that you are only going to see accounts that are active or that have a Billing End Date that has not occurred yet. If you check the box, all the accounts will appear within the list whether they have active charges or billed charges.

Click on the row marked with an asterisk to enter in a new account number for the cell phone, complete the following fields, required fields are marked with an asterisk (*):

- Charge Type* – click the drop-down arrow to access a list, then select one of the following choices:
- All Charges – bills the account number for recurring, one-time and call charges
- Recurring Charges – bills the account for only recurring charges
- One-time Charges – bills the account for only one- time charges
- Default for Call Charges – if you assign any telephone numbers to a button, this is the default account number that incurs the call charges.
- Site* – once you click any of the drop-down lists, the site name auto-populates with the site selected in the Cell Phone Information pane.
- Organization – if you have selected an account number associated to an organization, that organization name populates within the field. This is a read only field.
- Account Number* – click the drop-down arrow to access a list of the account numbers and their associated organizations. If an account number is associated to multiple organizations, the account number appears in the list multiple times, for example if account number 2424 is associated to three different organizations, there are three appearances of the account number within the drop-down. Each account number references the different organization name.

From the list, select the account number and organization responsible for the charges.

! When you create an account number, you can assign it to an organization or to a subscriber; this designates the account as official or unofficial. If you select an account with an organization, it is most likely an Official Account. If you select an account where the organization is blank, it is most likely an Unofficial account and associated to a subscriber.

- Billing Start Date* – click the drop-down arrow to access a calendar, from the calendar select the date to start the billing. To change the month and year click the right or left arrow and once at the appropriate month and year, click the number to select the date. The date populates in the box.
- Billing End Date – click the drop-down arrow to access a calendar, from the calendar select the date to stop the billing for the equipment or service. To change the month and year click the right or left arrow and once at the appropriate month and year, click the number to select the date. The date populates in the box.

Within the Actions ribbon group, click Save (to save and stay) to continue working with the cell phone, or click Save & Close (to save and exit) to return to the Cell Phone list.

Deleting an Account Number from a Cell Phone

Click the Configured Items
In the Navigation pane, select Cell Phone.
Before the Cell Phone list populates, you must either:

- Within the search box, type any portion of the record and then click the magnifying glass.
- Click the Show All