Circuits

Configured Items-Circuits

The Circuits Section offers the capability to track Circuits (cairs.net defines a circuit as any communication service that does not produce a dial tone) and their related segments. Circuits include items such as: (1) computer circuits, (2) data circuits, (3) fire alarms, (4) burglar alarms, (5) signaling circuits, (6) radio loops, and other forms of signal transmission.

A circuit may have more than one related circuit part and circuit parts have many different names including: (1) segments, (2) legs, and (3) drops. Cairs.net refers to all these parts as circuit “segments” to simplify the terminology. Cairs.net also uses the terms connections and paths for Circuits or segments to indicate the transmission of a signal. A signal provides information regarding what action occurred, where the action occurred, or what set off a specific alarm as programmed at your location.

In the Circuits Section, you have the capability to add main Circuits with their associated segments as well as track the necessary information for all your Circuits. Examples of necessary information include: (1) site, (2) building, (3) connections, (4) paths, (5) alternate names, and (6) equipment information.  All this information is required to determine the identity and location of any alarm or signal.

!Cairs.net will always treat the circuit in the following manner:

One Path Circuit -Transmit: a circuit using one wire path to send information from one end to another is referred to as the “Transmit Path.”

Two Path Circuit – Receive: a circuit using two wires paths is a “Transmit and Receive” circuit. The first path of wires transmits and the second path receives. Cairs.net always considers the first path the “Transmit” path.

Three Path Circuit – Control: a three-path circuit is a combination of transmit and receive paths, plus a third path of wires used for a “Control” path. For this type of circuit, the first path transmits, the second path receives, and the third is the control path.

Four Path Circuit: a four-path circuit is a combination of transmit and receive paths, plus a third and fourth path used as the first and second “Control” paths.

Circuit Types

Before you add circuits into your database, you need to build the types of circuits that your site installs.

Managing Circuit Types

  1. Click the Configured Items menu.
  2. In the Navigation pane, click Circuits.
  3. You have two alternatives for Managing Circuit Types:
    • On the toolbar directly above the Navigation pane, click the Manage Circuit Types
    • Within the Action pane, click the Manage Circuit Types
  1. With either option, the Manage Circuit Types window opens.

Adding

  1. In the Circuit Type* list pane, click the top row, marked with an asterisk (*) to add a new record.
  2. Type the new circuit type name.
  3. To add another type, click the Save button and repeat steps 4 and 5, as necessary.
  4. Within the Actions ribbon group, click Save (to save and stay) or click Save & Close (to save and exit).

Modifying

  1. Click the field to modify and type the new information.
  2. Within the Actions ribbon group, click Save (to save and stay) or click Save & Close (to save and exit).

Deleting

  1. There are two ways to select the circuit type to delete:
    • Right-click the record selector box (located just left of the name) and click Delete.
    • Highlight the name in the list and within the Actions ribbon group click the Delete
  1. Once you click Delete, a message box opens verifying that you really want to delete the type. Click Yes within the box to continue or No to cancel the operation.
  2. Once selected, cairs.net draws a line through the circuit type allowing you to delete multiple types at the same time.
  3. If you do not want to delete the circuit type, right-click the record and click Undelete.
  4. Once you select Undelete, a message box opens verifying that you really want to keep the type. Click Yes within the box to continue or No to cancel the operation.
  5. Within the Actions ribbon group, click Save (to save and stay) or click Save & Close (to save and exit).

Managing Circuit Name Templates

You can develop plans, similar to Number Plans, to determine how you name your circuits. You will first create a template and when your users select the template, cairs.net will automatically populate the circuit name.

Adding a Circuit Name Template

  1. Click the Configured Items menu.
  2. In the Navigation pane, click Circuits.
  3. You have two alternatives for Managing Circuit Name Templates:
    • On the toolbar directly above the Navigation pane, click the Manage Circuit Name Templates
    • Within the Action pane, click the Manage Circuit Name Templates
  1. With either option, the Manage Circuit Name Templates window opens. In list pane, click the top row, marked with an asterisk (*) to add a new record, complete the following fields (required fields are marked within an asterisk(*)):
    • Circuit Name * – type the name of the circuit name template
    • Circuit Name Prefix * – type the prefix for the circuit name, when the user selects this template, the information within this field will always appear at the beginning of the circuit name
    • Circuit Name Starting Number * – type the starting number for the circuits
    • Circuit Name Ending Number * – type the ending number for the circuits
    • Circuit Name Suffix – type the suffix for the circuit name, when the user selects this template, the information within this field will always appear at the end of the circuit name
    • Circuit Name Last Number Used – this field displays the last number within the template that was used to name a circuit.
  1. To add another type, click the Save button and repeat steps 4 and 5, as necessary.
  2. Within the Actions ribbon group, click Save (to save and stay) or click Save & Close (to save and exit).

Deleting a Circuit Name Template

  1. Click the Configured Items
  2. In the Navigation pane, click Circuits.
  3. You have two alternatives for Managing Circuit Name Templates :
    • On the toolbar directly above the Navigation pane, click the Manage Circuit Name Templates
    • Within the Action pane, click the Manage Circuit Name Templates
  1. With either option, the Manage Circuit Name Templates window opens.
  2. There are two ways to select the circuit name template to delete:
    • Right-click the record selector box (located just left of the name) and click Delete.
    • Highlight the name in the list and within the Actions ribbon group click the Delete
  1. Once you click Delete, a message box opens verifying that you really want to delete the template. Click Yes within the box to continue or No to cancel the operation.
  2. Once selected, cairs.net draws a line through the circuit name template allowing you to delete multiple templates at the same time.
  3. If you do not want to delete the circuit name template, right-click the record and click Undelete.
  4. Once you select Undelete, a message box opens verifying that you really want to keep the template. Click Yes within the box to continue or No to cancel the operation.
  5. Within the Actions ribbon group, click Save (to save and stay) or click Save & Close (to save and exit).

Understanding the Circuit Window

Each ribbon group allows you to perform a set of functions for the circuit, for example, attach files, associate segments, add alternate names, etc.

Ribbon Groups

Actions

Within the Actions ribbon group, you can perform the following:

  • Save & Close – click this button to save the completed information and to return to the Circuit list.
  • Delete – click this button to delete the circuit
  • Save – click this button to save the completed information and continue working within the circuit.
  • Save & New – click this button to save the completed circuit information and to start adding a circuit.
  • Refresh – click this button to refresh the screen and apply recently changed items.

Show

View and modify the associated circuit information within the Show ribbon group, for example, manipulate alternate names, view related orders and troubles, etc.

Segments

Add, modify and delete segments related to the main circuit.

Attach

Within the Attach ribbon group, you can attach a file to the circuit. Your cairs.net administrator pre-defines the attachable file types.

Circuit Panes

Segments

Within this pane you can view the segments related to the circuit.  When you double click any row the Segment window opens allowing you modify any of the segments information.

Account for Equipment and Services

This pane allows you to associate account numbers responsible for charges incurred from the equipment and services related to the circuit.

Equipment and Services

This pane displays the equipment and services associated to the circuit. At the top of the pane is a dropdown box that allows you to select what view you want, whether active, billed, installed, etc.  There are two checkboxes allowing you select whether you want to view equipment, services, or both.

Configuring a Main Circuit

When you configure a circuit, you will first add the main circuit into the cairs.net database. Onto that main circuit, you can then add equipment, services, account numbers, and circuit segments.

Adding a Main Circuit

  1. Click the Configured Items
  2. In the Navigation pane, click Circuits.
  3. There are two ways to add a circuit:
    • On the toolbar directly above the Navigation pane, click the drop-down arrow next to New. From the list, select Circuit.
    • Within the Actions pane, click the Add New Circuit
  1. With either option, the General Circuit window opens. Complete the following information for the circuit (required fields are marked with an asterisk (*)):
    • Circuit Name* – type the alphanumeric circuit name, typically the most familiar name for the circuit user.

! Use Name Template – If you want to use the circuit name template, click on the Use Name Template button within the Show ribbon group. The Select a circuit name plan to determine the circuit name popup opens, within the list double click on the appropriate template. The popup closes and the Circuit Name auto-populates within the Circuit Name field.

    • Circuit Type* – click the drop-down arrow to access a list and from the list, the circuit type.
    • Site* – click the drop-down arrow to access a list and from the list, select the site. The site drop-down list displays the bottom-most site first. After the ~~ is the complete path to the site. Each site level is separated by a >.
    • Organization Name– click the drop-down arrow to access a list from the list, select the name of the organization. The organization drop-down list displays the bottommost organization first. After the ~~ the complete path to the selected organization displays. Each level of the organizational tree is separated by a >. Once you select an organization, the complete path populates within the field.
    • Subscriber Name – click the drop-down arrow to access a list, from the list select the subscriber name responsible for the circuit.
    • TCO – click the drop-down arrow to access a list and from the list, select the Telephone Control Officer (TCO).
    • Circuit Description – type detailed circuit description.
    • Default Needed Paths* – type the number of paths in the circuit.
    • Trouble Restoration Priority* – type the trouble restoration priority number, 1 to 99, for the circuit. When your help desk initiates a trouble ticket on this circuit, cairs.net uses this field to determine the priority, 1 is the most important, while 99 is the least important.
    • Bandwidth – type the bandwidth for the circuit
    • User Misc 1-20 – use these fields for any miscellaneous circuit information.
    • Official (Required)* – this field defaults to a checkmark to indicate that the circuit is used for official business only, click the field to remove the checkmark to indicate that the circuit is used for unofficial business.
    • Notes – type any additional circuit notes.
  1. Within the Actions ribbon group, click Save (to save and stay) or click Save & Close (to save and exit).

Modifying a Main Circuit

  1. Click the Configured Items
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. Double-click the circuit to modify.
  2. With either option, the General Circuit window opens. Make any necessary modifications.
  3. Within the Actions ribbon group, click Save (to save and stay) or click Save & Close (to save and exit).

Deleting a Main Circuit

Before you can delete a main circuit, you must remove all circuit segments.

  1. Click the Configured Items
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. There are two ways to delete a main circuit:
    • Within the list, click the circuit to highlight. Within the Actions ribbon group, click the Delete Circuit
    • Double-click the circuit to delete, the General – Circuit window opens. Within the Actions ribbon group, click Delete.
  1. Once you click Delete, a message box opens verifying that you really want to delete the entire circuit. Click Yes within the box to continue or No to cancel the operation.

Viewing Circuits

  1. Click the Configured Items
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. Use the Views pane to sort the Circuit list. The following views are available:
    • Simple List
    • Alternate Names
    • Circuit By Active Account
    • Circuit Segment By Location
    • Circuit Segment Connectivity
    • Detail List
  1. To select a different view, click the option button next to the selection. There are two ways to populate the list:
    • Within the search box, type any portion of a record and then click the magnifying glass.
    • Click the Show All
  1. If available, click the plus sign (+) next to the group to view the individual records.
  2. Double-click the record to view the Circuit window

Accounts for Equipment and Services

You can associate a few different account numbers to a circuit for the different charge types associated with your equipment and services. For example, you can a separate account numbers for recurring and one-time charges.  Alternatively, you can have one account number for all charges associated with the equipment and services.

Adding an Account for Equipment and Services

  1. Click the Configured Items menu.
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. Double-click the circuit to modify.
  2. The General-Circuit window opens.
  3. Within the Accounts for Equipment and Services pane, click the row marked with the asterisk to enter in a new account number for the equipment and services. Complete the following fields, required fields are marked with an asterisk (*):
    • Charge Type* – click the drop-down arrow to access a list, then select one of the following choices:
    • Both One Time and Recurring Charges – bills the account for all one time and recurring charges
    • Recurring Charges – bills the account for only recurring charges
    • One-time Charges – bills the account for only one- time charges
    • Site* – once you click any of the drop-down lists, the site name auto-populates with the site selected on the General-Circuit Device window.
    • Subscriber Name – click on the drop-down arrow to access a list, and from the list select the appropriate subscriber
    • Organization – if you have selected an account number associated to an organization, that organization name populates within the field. This is a read only field.
    • Account Number* – click the drop-down arrow to access a list of the account numbers and their associated organizations. If an account number is associated to multiple organizations, the account number appears in the list multiple times, for example if account number 2424 is associated to three different organizations, there are three appearances of the account number within the drop-down. Each account number references the different organization name.

From the list, select the account number and organization responsible for the charges.

! When you create an account number, you can assign it to an organization or to a subscriber; this designates the account as official or unofficial. If you select an account with an organization, it is most likely an Official Account. If you select an account where the organization is blank, it is most likely an Unofficial account and associated to a subscriber.

    • Billing Start Date* – click the drop-down arrow to access a calendar, from the calendar select the date to start the billing. To change the month and year click the right or left arrow and once at the appropriate month and year, click the number to select the date. The date populates in the box.
    • Billing End Date – click the drop-down arrow to access a calendar, from the calendar select the date to stop the billing for the equipment or service. To change the month and year click the right or left arrow and once at the appropriate month and year, click the number to select the date. The date populates in the box.
  1. Within the Actions ribbon group, click Save (to save and stay) to continue working with the circuit, or click Save & Close (to save and exit) to return to the Circuit list.

Deleting an Account

  1. Click the Configured Items menu.
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. Double-click the circuit to modify.
  2. The General-Circuit window opens.
  3. Within the Accounts for Equipment and Services pane, right click on the selector box next to the charge type, a small popup menu opens, within the box click Delete.
  4. Once you click Delete, a message box appears verifying that you really want to delete the account. Click Yes within the box to continue or No to cancel the operation.
  5. Once selected, cairs.net draws a line through the item allowing you to delete multiple items at once.
  6. If you do not want to delete an item, right-click the record to access a popup menu, from the popup, click Undelete.
  7. Once you select Undelete, a message box appears verifying that you really want to keep the account. Click Yes within the box to continue or No to cancel the operation.
  8. Within the Actions ribbon group, click Save (to save and stay) to continue working with the circuit, or click Save & Close (to save and exit) to return to the Circuit list.

Equipment & Services

Please see Common Elements – Equipment & Services to learn more.

Alternate Circuit Names

Each circuit can have several names associated, often times, a site names a circuit different then the vendor providing the service. The Alternate Circuit Names allows you to quickly access circuits by being able to search on your names as well as those provided by vendors.

Adding Alternate Circuit Names

  1. Click the Configured Items menu.
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. Double-click the circuit to modify.
  2. The General-Circuit window opens. Within the Show ribbon group, click the Alternate Names
  3. Click the Alternate Name field, marked with an asterisk, to activate the field. Type the desired name into the field along with a description.
  4. Within the Actions ribbon group, click Save (to save and stay) or click Save & Close (to save and exit).

Deleting an Alternate Name

  1. Click the Configured Items menu.
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. Double-click the circuit to modify.
  2. The General-Circuit window opens. Within the Show ribbon group, click the Alternate Names
  3. Within the list of names, right click on the selector box next to the name to delete, a popup menu opens, within the box click Delete.
  4. Once you click Delete, a message box appears verifying that you really want to delete the alternate name. Click Yes within the box to continue or No to cancel the operation.
  5. Once selected, cairs.net draws a line through the name allowing you to delete multiple names at once.
  6. If you do not want to delete the name, right-click the record to access a popup menu, from the popup, click Undelete.
  7. Once you select Undelete, a message box appears verifying that you really want to keep the name. Click Yes within the box to continue or No to cancel the operation.
  8. Within the Actions ribbon group, click Save (to save and stay) to continue working with the circuit, or click Save & Close (to save and exit) to return to the Circuit list.

Show Related Orders and Troubles

Within this button you can view the open or complete work orders or troubles relating to the circuit.

  1. Click the Configured Items menu.
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. Double-click the circuit to view.
  2. Within the Show ribbon group, click on the Show Related Orders and Troubles button.
  3. A list of all associated work order and trouble tickets appear within the pane. The following information is displayed:
    • Work Order Number
    • Work Flow Name
    • Org Name
    • Site Name
    • Work Order Desc
    • Open Date
    • Current Status

By double clicking on the work order number, the work order opens allowing you to view the complete detailed information.  Click on the x in the upper right-hand corner to close the work order and return to the circuit.

File Attachments

Please see Common Elements à File Attachments to learn more.

Configuring Circuit Segments

A circuit can have more than one related circuit part.  Circuit parts are called by many different names such as, segments, legs, drops, etc.  Cairs.net refers to these parts as circuit “segments.”

Adding a Circuit Segment

  1. Click the Configured Items
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. Double-click the circuit to modify.
  2. The General-Circuit window opens. Within the Segments ribbon group, click the New
  3. The Segment window opens. Within the top pane complete the following information (required fields are marked with an asterisk (*)):
    • Circuit Name* – this field auto-populates with the main circuit name.
    • Number – type the circuit segment number.
    • Local Circuit ID – type the local circuit identification, whether it is a number or name or a combination.
    • Organization Name* – click the drop-down arrow to access a list from the list, select the name of the organization. The organization drop-down list displays the bottommost organization first. After the ~~ the complete path to the selected organization displays. Each level of the organizational tree is separated by a >. Once you select an organization, the complete path populates within the field.
    • Description – type the circuit segment description.
    • Bandwidth – type the bandwidth.
    • Segment Miscellaneous 1-5 – use these fields to enter any miscellaneous information for the circuit segment.
    • DB Gain – type the number that represents the amount of gain or loss the circuit experiences when the signal is passed through the segment. This number can represent a gain or a loss, to show a loss place a dash (-).

Segment Facilities

  1. There are two sections within the Connectivity pane. The top portion allows you to assign the segment a few basic items within Facilities, and the lower portion allows you to assign the segment a complete facilities package.
  2. Within the top section, complete the following fields (required fields are marked with an asterisk (*)):
    • Assigned Site – click the drop-down arrow to access a list and from the list, select the site. The site drop-down list displays the bottom-most site first. After the ~~ is the complete path to the site. Each site level is separated by a >.
    • Assigned Building* – click the drop-down arrow to access a list and from the list, select the building name.
    • Alternate Location – type in any alternate location information relating to the set. This field can appear in the 911 interface
    • Directory Building Name – this field auto-populates with the Directory Building Name that appears on the Building Record. The Directory Building name is defined as the common name for the building, for example, the assigned building name is 100 and the directory building name is Post Office. This field is read only.
    • Floor – type the floor number, if applicable.
    • Room – type the room number, if applicable.
    • Jack – type the jack number, if applicable.
    • Dedicated Plant – click the arrow to access a drop-down list, from the list select the type of dedication, it automatically defaults to Not Dedicated. You can change the selection to dedicate with port or dedicated without port. When you choose to dedicate, anytime you move or delete the device, the facilities remain in place and are unavailable to use in other situations.
  1. Within the lower section, when you click the first line (marked with an asterisk) the site and building name populate within the information you entered in the upper section.
  2. Within the terminal name column, click the drop-down arrow to access a list and from the list, and then select the terminal name associated with the building. (If your building has only one terminal associated, this field automatically populates with that terminal name.)
  3. If you do not see, the Connection Name line, click the plus sign (+) next to the site name. The following fields open to allow you to complete adding the facilities, complete the following fields (required fields are marked with an asterisk (*):
    • Connection Name – click the drop-down arrow to access a list, and then the segment’s connection.
    • Path Number – this field auto-populates with the next available path in the terminal. To change this selection, click the drop-down arrow to access a list and select the segment’s path number.
    • Path Usage – click the drop-down arrow to access a list and from the list, select the path usage type. This is a list that is pre-defined within Facilities and indicates how the path is being used, for example, data, voice, transmit, etc.
    • Out Binding Post or Out Frame Location – these fields auto-populate with number(s) corresponding to the path number. This information is defined within Facilities; each terminal is designed with either a Binding Post or Frame Location. This field is read only.
    • In Row, Block, Pin – these fields auto-populate with number(s) corresponding to the path number. This information is defined within Facilities; each terminal is designed with either a Binding Post or Frame Location. This is a read only field.
  1. At this point it is a good idea to save the information you entered so far. Within the Actions ribbon group, click the Save
  2. You can continue to add-in cross connect buildings, terminals, and connection information for the segment by entering in another site, building name, and terminal.
  3. Within the Actions ribbon group, click Save (to save and stay) or click Save & Close (to save and exit).

Deleting a Circuit Segment

  1. Click the Configured Items
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. Double-click the circuit to modify.
  2. The General-Circuit window opens.
  3. Within the Segments pane, double-click the segment you want to delete.
  4. The Segment window opens.
  5. Within the Actions ribbon group, click Delete.
  6. Once you click Delete, a message box opens verifying that you really want to delete the segment. Click Yes within the box to continue or No to cancel the operation.
  7. Although the segment is already deleted, if any other changes were made you will need to save. Within the Actions ribbon group, click Save (to save and stay) or click Save & Close (to save and exit).

Segment Accounts for Equipment and Services

Often times a segment may need to be billed separately for the equipment and/or services associated.  Within each segment you can associate an account that will override the selection you made for the main circuit.

Adding an Account for Equipment and Services

  1. Click the Configured Items
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. Double-click the circuit to modify.
  2. The General-Circuit window opens.
  3. Within the Segments pane, double-click the segment you want to delete.
  4. The Segment window opens.
  5. Within the Override Circuit Accounts for Equipment and Services pane, click the row marked with the asterisk to enter in a new account number for the equipment and services. Complete the following fields, required fields are marked with an asterisk (*):
    • Charge Type* – click the drop-down arrow to access a list, then select one of the following choices:
    • Both One Time and Recurring Charges – bills the account for all one time and recurring charges
    • Recurring Charges – bills the account for only recurring charges
    • One-time Charges – bills the account for only one- time charges
    • Site* – once you click any of the drop-down lists, the site name auto-populates with the site selected on the General-Circuit Device window.
    • Organization – if you have selected an account number associated to an organization, that organization name populates within the field. This is a read only field.
    • Account Number* – click the drop-down arrow to access a list of the account numbers and their associated organizations. If an account number is associated to multiple organizations, the account number appears in the list multiple times, for example if account number 2424 is associated to three different organizations, there are three appearances of the account number within the drop-down. Each account number references the different organization name.

From the list, select the account number and organization responsible for the charges.

! When you create an account number, you can assign it to an organization or to a subscriber; this designates the account as official or unofficial. If you select an account with an organization, it is most likely an Official Account. If you select an account where the organization is blank, it is most likely an Unofficial account and associated to a subscriber.

    • Billing Start Date* – click the drop-down arrow to access a calendar, from the calendar select the date to start the billing. To change the month and year click the right or left arrow and once at the appropriate month and year, click the number to select the date. The date populates in the box.
    • Billing End Date – click the drop-down arrow to access a calendar, from the calendar select the date to stop the billing for the equipment or service. To change the month and year click the right or left arrow and once at the appropriate month and year, click the number to select the date. The date populates in the box.
  1. Within the Actions ribbon group, click Save (to save and stay) to continue working with the segment, or click Save & Close (to save and exit) to return to the Circuit.

Deleting an Account

  1. Click the Configured Items
  2. In the Navigation pane, click Circuits.
  3. Before the Circuit list populates, you must either:
    • Within the search box, type any portion of the record, then click the magnifying glass.
    • Click the Show All
  1. The Circuit lists, displaying all existing circuits. Double-click the circuit to modify.
  2. The General-Circuit window opens.
  3. Within the Segments pane, double-click the segment you want to delete.
  4. The Segment window opens.
  5. Within the Override Circuit Accounts for Equipment and Services pane, right click on the selector box next to the charge type, a small popup menu opens, within the box click Delete.
  6. Once you click Delete, a message box appears verifying that you really want to delete the account. Click Yes within the box to continue or No to cancel the operation.
  7. Once selected, cairs.net draws a line through the item allowing you to delete multiple items at once.
  8. If you do not want to delete an item, right-click the record to access a popup menu, from the popup, click Undelete.
  9. Once you select Undelete, a message box appears verifying that you really want to keep the account. Click Yes within the box to continue or No to cancel the operation.
  10. Within the Actions ribbon group, click Save (to save and stay) to continue working with the segment, or click Save & Close (to save and exit) to return to the Circuit.

Segment Equipment & Services

Please see Common Elements – Equipment & Services to learn more.

File Attachments

Please see Common Elements – File Attachments to learn more.