Call Pickup Group

Call Pickup Groups

A call pickup group is a group of members that can answer incoming calls to any number within their group. The numbers in a call pickup group are physically located in close proximity so their users can hear the lines ring. Once a call pickup group is established, you can add members.

When you access a Call Pickup Group there are two panes of information the top pane displays the call pickup group general information such as switch name, call pickup name and description.  The lower pane displays a list of the members that belong to the call pickup group.

Call Pickup Group Views

There are two different view options with Call Pickup Groups.  The Simple list is the default view, this view displays the switch name, call pickup name and description.  The alternate is the Member Detail view, this view shows the same information as the simple view with the addition of the directory number, button number, port name, CPU Options and site.

Groups

Adding a Call Pickup Group

  1. Click Configured Items.
  2. In the Navigation pane, select Set Management > Call Pickup Groups.
  3. In the Actions pane, click the Add New Call Pick Up Group
  4. The General – Call Pickup Group window opens. Configure the following fields (fields marked with an asterisk (*) are required):
    • Switch Name* – click the drop-down arrow to access a list, from the list select the switch. If you are using ASI this is the switch that CAIRS will communicate with to create the Call Pickup Group.  The switches displayed in the list are only those associated to the selected site.
    • Call Pickup Name* – type the new call pickup group name.
    • Description – type a brief call pickup group description.
  1. Within the Actions ribbon group, click Save & New (to save and stay) to reset the screen and continue adding new call pickup groups, or Save & Close (to save and exit) to return to the Set Management list.

Deleting a Call Pickup Group

To delete a call pickup group, all members of the group must first be deleted or be reassigned to a different group. (Please refer to “Deleting a Member from a Call Pickup Group. CAIRS offers two ways to delete a Call Pickup Group:

  1. Click Configured Items.
  2. In the Navigation pane, select Set Management > Call Pickup Groups.
  3. The Call Pickup Groups list opens, displaying all existing call pickup groups.
  4. There are two ways to delete a Call Pickup Group:
    • Highlight the group name within the list and click the Delete Call Pickup Group link within the Actions
    • Double-click the group name. The Call Pickup Group window opens. Within the Actions ribbon group, click the Delete
  1. Once you click Delete, a message box displays verifying that you really want to delete the call pickup group. Click Yes within the box to continue or No to cancel the operation.

Members

Adding a Member into a Call Pickup Group

  1. Add Members once the call pickup group is established.
  2. Click Configured Items.
  3. In the Navigation pane, click Set Management and then Configured Sets.
  4. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. The Configured Sets list opens, displaying all existing sets. Double-click the set to modify.  The Set Management window opens.
  2. Within the Device Properties pane, find the Call Pickup Name Click the drop-down arrow to access a list, and then select the new Call Pickup Group.
  3. Within the Actions ribbon group, click the Save button (save and stay) to continue working with this set or click the Save & Close button (save and exit).
  4. Although you have added the set to a Call Pickup Group within your database, you have not created the appearance within the switch. To do so, click the Go button within the Run Time ribbon group. To learn about the processes that occur when you click the buttons please refer to the Switch Communications section.

Viewing Members of a Call Pickup Group

  1. Click Configured Items.
  2. In the Navigation pane, select Set Management >Call Pickup Groups.
  3. The Call Pickup Groups list opens, displaying all existing call pickup groups. Double-click the group to view.
  4. The Call Pickup Group window opens displaying the selected group in detail.
  5. The Members pane displays a complete list of the numbers that belong to the call pickup group. The following read only information displays:
    • Directory Number
    • Button Number
    • Group Name
    • CPU Options

Deleting a Member from a Call Pickup Group

  1. Click Configured Items.
  2. In the Navigation pane, click Set Management >Configured Sets.
  3. The Configured Sets list opens, displaying all existing sets. Double-click the set to modify.  The Set Management window opens.
  4. Within the Device Properties pane, find the Call Pickup Name Click the drop-down arrow to access a list, and then select the blank line at the top of the list to remove the Call Pickup Group.
  5. Within the Actions ribbon group, click the Save button (save and stay) to continue working with this set or click the Save & Close button (save and exit).
  6. Although you have deleted the appearance off the set and saved it within your database, you have not deleted the appearance within the switch. To do so, click the Go button within the Run Time ribbon group. To learn about the processes that occur when you click the buttons please refer to the Switch Communication section.