Adding/Deleting a Rate Group

Adding a Rate Group

  1. Click the System Admin
  2. In the Navigation pane, click the plus sign (+) next Call Record Settings.
  3. Click Rate Group.
  4. There are three ways to add a rate group:
    • Within the tool bar directly above the Navigation pane, click the dropdown arrow next to New. From the list, select Rate Group.
    • Within the toolbar directly above the Navigation pane, click on the Add Rate Group
    • Within the Actions pane, click the Add Rate Group
  1. With either option, the General-Rate Group window opens. There are two panes of information, the top pane allows you to name the rate group, and the lower pane allows you create the cost of each time period.
  2. Within the top pane, click on the field and type-in the name of the rate group.
  3. Within the lower pane, complete the following fields, all fields are required:
    • Rate Type – click the dropdown arrow to access a list of the existing rate types and from the list select the rate type.
    • First Period – type in the number of seconds for the first time period of billing. For example, the first 60 seconds of a call may cost more or less than the rest of the call.
    • First Cost – type-in the cost for the first period of billing.
    • Other Period – type-in the number of seconds for the other periods, for example, for each 180 seconds of a call you charge a different rate.
    • Other Cost – type in the cost for the other period.
  1. Within the Actions ribbon group, click the Save (to save and stay) button, click the Save & Close (to save and exit) button, or click the Save & New (to save and refresh the screen) button to continue adding in additional Rate Groups.

Deleting a Rate Group

  1. Click the System Admin
  2. In the Navigation pane, click the plus sign (+) next Call Record Settings.
  3. Click Rate Group. The list of existing rate groups populates to the right. Click the rate group to highlight. There are three ways to delete a rate group:
    • Within the tool bar directly above the Navigation pane, click the red ‘X’.
    • Within the toolbar directly above the Navigation pane, click the Delete Rate Group
    • Within the Actions pane, click the Delete Rate Group
  1. With either option, a warning message appears verifying that you really want to delete the rate group. In addition, if the group is associated to a call-pricing group or dial codes, the associate will also be deleted.
  2. Once you click yes within the message box, the rate group is removed from the system.