Set Templates

Set Templates

Set Templates are created to simulate what a set looks like in the CAIRS database, the switch database and what the person using the phone sees. The templates can work in conjunction with the Set Type Management Utility; however, you do not need to create templates (to learn more about the Set Type Management Utility see System Admin -> Set Type Management). The purpose of the Set Template is to combine the set types with feature key packages and/or feature key maps.

The templates and the set types you create can work together to give your users an accurate picture of what is one the set. This allows for more accurate troubleshooting because your users see what your customer sees.

Adding a Set Template

  1. Click Configured Items.
  2. In the Navigation pane, click Set Management > Set Templates.
  3. There are two ways to add a Set Templates:
    • Within the toolbar directly above the Navigation pane, click the drop-down arrow next to New. From the list, select Set Templates.
    • Within the Actions pane, click Add New Set Templates.
  1. With either option, the Set Templates window opens. Complete the following fields to add the template (required fields are marked with an asterisk (*):
    • Template Name* – type the template name which should be the name a user is most familiar with, for example M5216, Censet, Analog, etc.
    • Set Type Name* – click the drop-down arrow to access a list, and then select the set type name.
    • Set Name in Switch* – type the name of the set within the switch environment.
    • Switch Name – click the drop-down arrow to access a list, and then select the switch name.
    • Feature Key Map – click the drop-down arrow to access a list, and then select the Feature Key Map associated with this set.
    • Feature Package – click the drop-down arrow to access a list, and then select the Feature Package associated with this set.
    • Addon Name in Switch – type the addon name as it displays in the switch, if applicable.
  1. Within the Actions ribbon group, click Save & New (to save and stay) to continue adding new templates, or click Save & Close (save and exit) to return to the Set Templates list.

Deleting a Set Template

A template that is associated with any existing set device cannot be deleted. You must first delete or reassign the sets in order to delete the template. If the template is associated with a set device, CAIRS notifies the user that it cannot be deleted.

  1. Click Configured Items.
  2. In the Navigation pane, click Set Management > Set Templates. Click the template name to delete.
  3. The Set Templates list opens, displaying all existing templates.
  4. There are three ways to delete a template:
    • Highlight the template name within the list and within the Actions pane click the Delete Set Templates
    • Highlight the template name and within the toolbar directly above the Navigation pane, click the red X.
    • Double-click the template name. The Set Templates window opens. Within the Actions ribbon group, click the Delete button
  1. Once you click Delete, a message box displays verifying that you really want to delete the Set Templates. Click Yes within the box to continue or No to cancel the operation.

Modifying a Set Template

  1. Click Configured Items.
  2. In the Navigation pane, click Set Management > Set Templates.
  3. The Set Templates list opens, displaying all existing Set Templates. Double-click the Set Templates needing modification.
  4. The Set Templates window opens. Modify the data in any of the fields visible on this screen required fields are marked with an asterisk (*): (refer to the section “Adding a Set Template” for more information on the use of these fields)
    • Template Name * – the data in this field can be modified, but not deleted entirely, as it is a required field.
    • Set Type Name * – the data in this field can be modified, but not deleted entirely, as it is a required field.
    • Set Name in Switch * – the data in this field can be modified, but not deleted entirely, as it is a required field.
    • Switch Name – click the drop-down arrow to access a list, then select the switch name
    • Feature Key Map – click the drop-down arrow to access a list, and then select the Feature Key Map associated with this set.
    • Feature Package – click the drop-down arrow to access a list, and then select the Feature Package associated with this set.
    • Addon Name In Switch – type the Addon name as it displays in the switch, if applicable.
  1. Within the Actions ribbon group, click Save (to save and stay) to continue working with this set, or click Save & Close (to save and exit) to return to the Set Templates list.