Multiline Hunt Groups

Multiline Hunt Groups

A Multiline Hunt Group consists of numbers (called Members) that can forward calls to each other. The members use a position variable to determine a ringing pattern, going from 0 to 1 to 2 to … and back to 0. The first member of the group is assigned a position variable of 0 (in some cases 1); all other members are assigned the next number in the sequence. A member with a position variable of 0 will forward to the member with a position variable of 1, and a member with a position variable of 1 will forward to the member with a position variable of 2, and so forth. If the first member of the group is busy, the switch hunts the group until a member answers the call.

You first define the group, or the first member. After you create the groups, you can add members.

We currently support Multiline Hunt Groups on the EWSD, SL100, and CS2100 switch types.

Groups

Adding a Multiline Hunt Group

When you add a multiline hunt group you are performing two actions in one, you are adding a new set device into the database and creating the new multiline hunt group. The set starts the new group and becomes the first member. CAIRS assigns this set to Hunt Group Position of 1. When you add subsequent member to this new group, the second member is given the position of 2 and the next member added to the group is given position 3, and so forth. This position sequence gives the forwarding pattern for the group.

1. Click Configured Items.
2. In the Navigation pane, select Set Management > Multiline Hunt Group.
3. In the Actions pane, click Add New Multiline Hunt Group Management. The Set Management window opens.

4. Within the Device Properties pane, configure the following fields (required fields are marked with an asterisk (*):

• • Site* – click the drop-down arrow to access a list, then, select the set installation site. The site drop-down list displays the bottom-most site first. After the ~~ is the complete path to the site.
  • Switch Name – click the drop-down arrow to access a list, from the list select the switch. If you are using ASI this is the switch that CAIRS will communicate with to install the set.  The switches displayed in the list are only those associated to the selected site.

5. Once the switch name is selected, the fields after Template Name change to those specific to the switch. Within this section, we will cover the basic information, as if a switch were not present. Complete the following fields as necessary:

• • Organization – click the drop-down arrow to access a list from the list select the name of the organization. The organization drop-down list displays the bottom-most organization first. After the ~~the complete path to the selected organization displays. Each level of the organizational tree is separated by a >.

Once you select an organization, the complete path populates within the field.

• • Subscriber Name – click the drop-down arrow to access a list, and then select the subscriber name responsible for the set.
  • Template Name – click the drop-down arrow to access a list, and then select the template name associated with the set. The template displays in the Device Display pane in the lower-right-hand corner of the screen. Once you select a template name, you will notice that features pre-assigned to the template display within the lower half of the pane. When you create the first number on the set, it is in the position of the primary number as indicated on the template.

Once you select a Template Name, an Add Feature Prompts pop-up displays. Depending on your site, each template may come with a set of standard features. This pop-up allows you to view the standard features as well as define additional feature values.

• • Set Type Name – once you select a Template Name, this field auto-populates with the predefined set type name.
  • Set Name in Switch – once you select a Template Name, this field auto-populates with the predefined set type name within the switch environment.
  • Directory Number* – click the drop-down arrow to access the Directory Number Plans table. There are three ways to populate the table:
    • Click the drop-down arrow within the Number Plan field, and then select the plan. Once selected, either click the Next link to have CAIRS automatically select the next number in the sequence or click the Show All button to display a complete list of numbers. Within the list, double-click the number, the table closes, and the number displays within the field.
    • Within the Search textbox, type the number or portion of the number and then click the magnifying glass. When the list populates, double-click the number, the table closes, and the number displays within the field.
    • Within the lower pane, click the Click Here link to view all the numbers. When the list populates, double-click the number, the table closes, and the number displays within the field.
  • Port – click the field to access the Port Groups There are three ways to populate the table:
    • Click the drop-down arrow within the Port Groups field, and then select the plan. Once selected, either click the Next link to have CAIRS automatically select the next number in the sequence or click the Show All button to display a complete list of ports. Within the list, double-click the number, the table closes, and the number displays within the field.
    • Within the Search textbox, type the number or portion of the port number and then click the magnifying glass. When the list populates, double-click the number, the table closes, and the number displays within the field.
    • Within the lower pane, click the Click Here link to view all port numbers. When the list populates, double-click the number, the table closes, and the number displays within the field.
  • Active or Suspended – defaults to Active indicating you are creating an active set.
  • Class of Service Name – click the drop-down arrow to access a list, and then select the set’s class of service.
  • Class of Restriction Name – click the drop-down arrow to access a list, and then select the set’s class of restriction.
  • User Misc 1-20 – use these fields for typing in any miscellaneous set information.

6. At this point, you should save your progress. Within the Actions ribbon group, click the Save

Multiline Hunt Group

7. Within the lower portion of the Facilities pane, click on the Multiline Hunt Group tab, complete the following fields, required fields are marked with an asterisk (*):

• • Hunt Group Name * – type the name of the hunt group
  • Hunt Group Type – type the group type
  • Description – type a brief description of the hunt group
  • CX Group – type the Centrex Group Data
  • Ring Type – type the ring type

8. Again, you should save your progress, within the Actions ribbon group, click the Save

Set Facilities

9. Within the lower portion of the Multiline Hunt Group pane, click on the Facilities tab, there are two sections within the Facilities pane. The top portion allows you to assign the site and building information, and the lower half allows you to assign the set a terminal, connection, and path information.
10. Within the top section, complete the following, required fields are marked with an asterisk (*):

• • Assigned Site – this field auto-populates with the site chosen in the Device Properties pane.
  • Assigned Building * – click the drop-down arrow to access a list, and then select the building name.
  • Directory Building Name – this field auto-populates with the Directory Building Name that appears on the Building Record. You can change the name by clicking the field and typing the new information. If you change the field here, it does not change the name anywhere else.
  • Floor – type the floor number, if applicable.
  • Room – type the room number, if applicable.
  • Jack – type the jack number, if applicable.
  • Dedicated Plant – click the arrow to access a drop-down list, from the list select the type of dedication, it automatically defaults to Not Dedicated. You can change the selection to Dedicated with Port or Dedicated without Port. When you choose to dedicate, anytime you move or delete the device, the facilities remain in place and are unavailable to use in other situations.

11. When you click the first line (marked with an asterisk) of the lower section, the site and building name populate within the information you entered in the upper section. Within the terminal name, click the drop-down arrow to access a list, and then select the terminal name associated with the building. (If your building has only one terminal associated, this field automatically populates with that terminal name.)
12. Click the plus sign (+) next to the site name, the following fields open to allow you to complete adding the facilities, complete the following fields, required fields are marked with an asterisk (*):

• • Connection Name – click the drop-down arrow to access a list, and from the select the set’s connection.
  • Path Number – this field auto-populates with the next available path in the terminal, you can change this selection, click the drop-down arrow to access a list, and select the set’s path number.
  • Path Usage – click the drop-down arrow to access a list, and then select the path usage type. This is a list that is pre-defined within Facilities and indicates how the path is being used, for example, data, voice, transmit, etc.
  • Out Binding Post or Out Frame Location – these fields auto-populate with number(s) corresponding to the path number. This information is defined within Facilities; each terminal is designed with either a Binding Post or Frame Location. This field is Read Only.
  • In Row, Block, Pin – these fields auto-populate within number(s) corresponding to the path number. This information is defined within Facilities; each terminal is designed with either a Binding Post or Frame Location. This field is Read Only.

13. At this point it is a good idea to save the information you entered so far, within the Actions ribbon group, click the Save
14. You can continue to add-in cross connect buildings, terminals, and connection information for the set device by entering in another site, building name, and terminal.
15. Within the Actions ribbon group, click Save (to save and stay) to continue working with this set, or click Save & Close (to save and exit) to return to the Set Management list.

Button Properties

16. Within the Buttons Properties pane, complete the following button information, if applicable:

• • Appearance Type – this field defines the appearance of the telephone number. The field auto-populates with one of the following options:
  • Single – this designates that the telephone number displays on this set once
  • Multiple Primary and Multiple Secondary – these fields work together to describe the telephone listing that displays on the button, if multiple primary is listed, there are two appearances of the same telephone number on the set, the second appearance is listed as multiple secondary. For example, if 2160017 is listed on button 5 and 10, the button listing that was added first is designated Multiple Primary, the other button is designated as Multiple Secondary.
  • Directory Number* – this field auto-populates with the information you chose in the Device Properties pane.
  • Trouble Priority – type the trouble restoration priority number, 1 to 99 (1 is the most important, while 99 is the least important), for the set. CAIRS uses this field to determine the priority when you initiate a trouble ticket on this set.
  • Yearly Audit Date – click the field to access a drop-down arrow, once clicked a calendar displays, from the calendar select the date to audit the button/set. To change the month and year click the right or left arrow, and once at the appropriate month and year, click the number to select the date. The date populates in the box.
  • Install Date – click the field to access a drop-down arrow, once clicked, a calendar displays. From the calendar, select the date to install the button/set. To change the date, click the field to access a drop-down calendar. To change the month and year click the right or left arrow, and once at the appropriate month and year, click the number to select the date. The date populates in the box.
  • Personnel – type the name of the person assigned to the phone.
  • Job Description – type the job description for the person using this set.
  • Official Symbol – type the office symbol.
  • Contact Phone Number – type the contact telephone number for the person using this set.
  • Key Word – type a name or description that allows your operators to perform a quick search on the telephone number. For example, if the telephone number belongs to the Library you would type Library into this field for an easier 411 search.
  • Publishing – click the drop-down arrow to access a list, then select one of the following publishing options:
  • Published – if selected, this listing displays in any printed or online directory.
  • Non-published – if selected, this listing will not display in any printed or online directory.
  • Classified – if selected, this listing displays in the classified directory only.
  • Temporary – if selected, this displays as a temporary listing.
  • Alternate – if selected, the Alternate Number displaying in the Alt Number field is shown in place of the original number in both the printed and online directories.
  • Directory Misc 1–10 – use these fields for any miscellaneous directory information.

17. Within the Actions ribbon group, click Save (to save and stay) to continue working with this set, or click Save & Close (to save and exit) to return to the Set Management list.
18. Although you created the Multiline Hunt Group and saved it within your database, you have not created the group within the switch. To do so, click the Go button within the Run Time ribbon group. To learn about the processes that occur when you click the buttons please refer to the Switch Communication section.

! Remember that to complete the set, you need to associate an account and add the necessary equipment and services.

Deleting a Multiline Hunt Group

There are two things to know when you are deleting a multiline hunt group.  First, all the members of the group need to be reassigned or deleted from the group.  CAIRS will not allow a group with more than one member to be deleted.  Second, when can not remove the remaining set from the hunt group, you must delete the entire set from the database.

1. Click Configured Items.
2. In the Navigation pane, select Set Management > Multiline Hunt Groups.
3. The Multiline Hunt Groups list opens.

! In the Navigation pane there is a ‘Delete Multiline Hunt Group Management’ link, it will not actually delete the group.  You will however, receive a message that you can not delete the gourp from here you must access the set to delete.

4. Double-click the set to open the Set Management window.
5. Within the Actions ribbon group, click the Delete button.
6. Once you click Delete, a message box displays verifying that you really want to delete the entire set. Click Yes within the box to continue or No to cancel the operation.
7. Once you click Yes, the Scripts window opens. Click the plus sign (+) next to the script name to view a list of parameters and values that are required for the script to run successfully, complete all parameters (required fields are marked with an asterisk (*).

• • Schedule – click the schedule field within the top line, click the drop-down arrow to access a calendar, from the calendar select the date (To change the month and year click the right or left arrow, and once at the appropriate month and year, click the number to select the date.) The date and time (12:00 am) populate in the box. To change the time, click the hour, minute or am/pm to type the new time. Then click the Continue button.
  • Continue – click the Continue button to delete the Set Device in CAIRS and send the script to the switch to delete it from switch database.
  • Skip – click the Skip button to delete the Set Device in CAIRS but not in the switch. When you click Skip, a message box displays verifying that you really want to skip running the scripts, within the box click Yes to continue or No to return to the Scripts window.
  • Cancel – click the Cancel button to abort the operation.

8. When you click continue, a Script Progress box displays displaying the progress of the script executing within the switch.

Members

When you add a member to a group, you have two choices; you can add a new set device and then add it as a member. Alternatively, you can add an existing set as a member to a group.

Adding a Multiline Hunt Member (New Set Device)

1. Click Configured Items.
2. In the Navigation pane, select Set Management > Multiline Hunt Groups.
3. In the Actions pane, click Add New Multiline Hunt Group Management.  The Set Management window opens.

4. Within the Device Properties pane, configure the following fields (required fields are marked with an asterisk (*):

• • Site* – click the drop-down arrow to access a list, then, select the set installation site. The site drop-down list displays the bottom-most site first. After the ~~ is the complete path to the site. Each site level is separated by a >.
  • Switch Name – click the drop-down arrow to access a list, from the list select the switch. If you are using ASI this is the switch that CAIRS will communicate with to install the set.  The switches displayed in the list are only those associated to the selected site.

Once the switch name is selected the fields after Template Name change to those specific to the switch. Within this section, we will cover the basic information, as if a switch were not present (required fields are marked with an asterisk (*) :

• • Organization – click the drop-down arrow to access a list from the list select the name of the organization. The organization drop-down list displays the bottom-most organization first. After the ~~the complete path to the selected organization displays. Each level of the organizational tree is separated by a >.

Once you select an organization, the complete path populates within the field.

• • Subscriber Name – click the drop-down arrow to access a list, and then select the subscriber name responsible for the set.
  • Template Name – click the drop-down arrow to access a list, and then select the template name associated with the set. The template displays in the Device Display pane in the lower-right-hand corner of the screen. Once you select a template name, you will notice that features pre-assigned to the template display within the lower half of the pane. When you create the first number on the set, it is in the position of the primary number as indicated on the template.

Once you select a Template Name, an Add Feature Prompts pop-up displays. Depending on your site, each template may come with a set of standard features. This pop-up allows you to view the standard features as well as define additional feature values.

• • Set Type Name – once you select a Template Name, this field auto-populates with the predefined set type name.
  • Set Name in Switch – once you select a Template Name, this field auto-populates with the predefined set type name within the switch environment.
  • Primary Button Number – if you are adding this number as an appearance on the set, this field populates with the telephone number of the primary listing
  • Directory Number* – click the drop-down arrow to access the Directory Number Plans table. There are three ways to populate the table:
    • Click the drop-down arrow within the Number Plan field, and then select the plan. Once selected, either click the Next link to have CAIRS automatically select the next number in the sequence or click the Show All button to display a complete list of numbers. Within the list, double-click the number, the table closes, and the number displays within the field.
    • Within the Search textbox, type the number or portion of the number and then click the magnifying glass. When the list populates, double-click the number, the table closes, and the number displays within the field.
    • Within the lower pane, click the Click Here link to view all the numbers. When the list populates, double-click the number, the table closes, and the number displays within the field.
  • Port – click the field to access the Port Groups There are three ways to populate the table:
    • Click the drop-down arrow within the Port Groups field, and then select the plan. Once selected, either click the Next link to have CAIRS automatically select the next number in the sequence or click the Show All button to display a complete list of ports. Within the list, double-click the number, the table closes, and the number displays within the field.
    • Within the Search textbox, type the number or portion of the port number and then click the magnifying glass. When the list populates, double-click the number, the table closes, and the number displays within the field.
    • Within the lower pane, click the Click Here link to view all port numbers. When the list populates, double-click the number, the table closes, and the number displays within the field.
  • Active or Suspended – defaults to Active indicating you are creating an active set.
  • Class of Service Name – click the drop-down arrow to access a list, and then select the set’s class of service.
  • Class of Restriction Name – click the drop-down arrow to access a list, and then select the set’s class of restriction.
  • User Misc 1-20 – use these fields for typing in any miscellaneous set information.

5. At this point, you should save your progress. Within the Actions ribbon group, click the Save

Multiline Hunt Group Member

6. Within the Convert ribbon group, click the drop-down arrow to access a list. From the list, select Multiline Hunt Group Member.
7. The screen changes to add the Multiline Hunt Group pane. Within the pane, complete the following fields:

• • Hunt Group Name* – click the drop-down arrow to access a list, and then select the hunt group name.
  • Position* – this field displays as the next available position in the hunt group. For example, if this set is the first member, then the position number will be 2. (1 is always given to the set that started the group and is considered as the Multiline Hunt Group). If this set is the second member, then the position number will be 3, and so forth. Click the field to type the new position within the hunt group.

8. Again, you should save your progress, within the Actions ribbon group, click the Save button.

Set Facilities

9. Within the Facilities\E & S\Accounts pane, click the Facilities tab. There are two sections within the Facilities pane. The top portion allows you to assign the set a few basic items within Facilities, and the lower half allows you to assign the set a complete facilities package.
10. Within the top section, complete the following fields (required fields are marked with an asterisk (*)):

• • Assigned Site – populates with the site chosen in the Device Properties pane.
  • Assigned Building * – click the drop-down arrow to access a list, and then select the building name.
  • Floor – type the floor number, if applicable.
  • Directory Building Name – this field auto-populates with the Directory Building Name that appears on the Building Record. You can change the name by clicking the field and typing the new information. If you change the field here, it does not change the name anywhere else.
  • Room – type the room number, if applicable.
  • Jack – type the jack number, if applicable.
  • Dedicated Plant – click the arrow to access a drop-down list, from the list select the type of dedication, it automatically defaults to Not Dedicated. You can change the selection to Dedicated with Port or Dedicated without Port. When you choose to dedicate, anytime you move or delete the device, the facilities remain in place and are unavailable to use in other situations.

11. When you click the first line (marked with an asterisk) of the lower section the site and building name populate within the information you entered in the upper section. Within the terminal name, click the drop-down arrow to access a list, and then select the terminal name associated with the building. (If your building has only one terminal associated, this field automatically populates with that terminal name.)
12. Click the plus sign (+) next to the site name, the following fields open to allow you to complete adding the facilities, complete the following fields required fields are marked with an asterisk (*)):

• • Connection Name – click the drop-down arrow to access a list, and from the select the set’s connection.
  • Path Number – this field auto-populates with the next available path in the terminal, you can change this selection, click the drop-down arrow to access a list, and select the set’s path number.
  • Path Usage – click the drop-down arrow to access a list, and then select the path usage type. This is a list that is pre-defined within Facilities and indicates how the path is being used, for example, data, voice, transmit, etc.
  • Out Binding Post or Out Frame Location – these fields auto-populate with number(s) corresponding to the path number. This information is defined within Facilities; each terminal is designed with either a Binding Post or Frame Location. This field is Read Only.
  • In Row, Block, Pin – these fields auto-populate within number(s) corresponding to the path number. This information is defined within Facilities; each terminal is designed with either a Binding Post or Frame Location. This field is Read Only.

13. At this point it is a good idea to save the information you entered so far, within the Actions ribbon group, click the Save button.
14. You can continue to add-in cross connect buildings, terminals, and connection information for the set device by entering in another site, building name, and terminal.
15. Within the Actions ribbon group, click the Save button (save and stay) to continue working with this set or click the Save & Close button (save and exit).

Button Properties

16. Within the Buttons Properties pane, complete the following button information, if applicable:

• • Appearance Type – this field defines the appearance of the telephone number. The field auto-populates with one of the following options:
  • Single – this designates that the telephone number displays on this set once
  • Multiple Primary and Multiple Secondary – these fields work together to describe the telephone listing that displays on the button, if multiple primary is listed, there are two appearances of the same telephone number on the set, the second appearance is listed as multiple secondary. For example, if 2160017 is listed on button 5 and 10, the button listing that was added first is designated Multiple Primary, the other button is designated as Multiple Secondary.
  • Directory Number* – this field auto-populates with the information you chose in the Device Properties pane.
  • Trouble Priority – type the trouble restoration priority number, 1 to 99 (1 is the most important, while 99 is the least important), for the set. CAIRS uses this field to determine the priority when you initiate a trouble ticket on this set.
  • Yearly Audit Date – click the field to access a drop-down arrow, once clicked a calendar displays, from the calendar select the date to audit the button/set. To change the month and year click the right or left arrow, and once at the appropriate month and year, click the number to select the date. The date populates in the box.
  • Install Date – click the field to access a drop-down arrow, once clicked a calendar displays, from the calendar select the date to install the button/set. To change the date, click the field to access a drop-down calendar. To change the month and year click the right or left arrow, and once at the appropriate month and year, click the number to select the date. The date populates in the box.
  • Job Description – type the job description for the person using this set.
  • Official Symbol – type the office symbol.
  • Contact Phone Number – type the contact telephone number for the person using this set.
  • Key Word – type a name or description that allows your operators to perform a quick search on the telephone number. For example, if the telephone number belongs to the Library you would type Library into this field for an easier 411 search.
  • Publishing – click the drop-down arrow to access a list, then select one of the following publishing options:
    • Published – if selected, this listing displays in any printed or online directory.
    • Non-published – if selected, this listing will not display in any printed or online directory.
    • Classified – if selected, this listing displays in the classified directory only.
    • Temporary – if selected, this displays as a temporary listing.
    • Alternate – if selected, the Alternate Number displaying in the Alt Number field is shown in place of the original number in both the printed and online directories.
    • Directory Misc 1–10 – use these fields for any miscellaneous directory information.

17. Within the Actions ribbon group, click Save (to save and stay) to continue working within this set, or click Save & Close (to save and exit) to return to the Set Management list.
18. Although you created the Multiline Hunt Group and saved it within your database, you have not created the group within the switch. To do so, click the Go button within the Run Time ribbon group. To learn about the processes that occur when you click the buttons please refer to the Switch Communication section.

Adding an Existing Set as a Multiline Hunt Member

1. Click Configured Items.
2. In the Navigation pane, select Set Management > Configured Sets.
3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:

• • Within the search box, type any portion of the record and then click the magnifying glass.
  • Click the Show All

4. The Configured Sets list opens, displaying all existing sets. Double-click the set to view.  The Set Management window opens.

5. Within the Convert ribbon group, click the drop-down arrow to access a list. From the list, select Multiline Hunt Group Member.
6. The screen changes to add the Multiline Hunt Group pane. Within the pane, complete the following fields:

• • Hunt Group Name* – click the drop-down arrow to access a list, and then select the hunt group name.
  • Position* – this field displays as the next available position in the hunt group. For example, if this set is the first member, then the position number will be 2. (1 is always given to the set that started the group and is considered as the Multiline Hunt Group). If this set is the second member, then the position number will be 3, and so forth. Click the field to type the new position within the hunt group.

7. Within the Actions ribbon group, click the Save button (save and stay) to continue working with this set or click the Save & Close button (save and exit).

Deleting a Multiline Hunt Member

1. Click Configured Items.
2. In the Navigation pane, select Set Management > Multiline Hunt Groups.  The Multiline Hunt Members list opens, displaying all members and groups.  The Multiline Hunt Group Member is designated with position numbers other than 1.

3. Double-click the Hunt Group member to delete.  The Set Management window opens.

4. Within the Actions ribbon group, click the Delete
5. Once you click Delete, a message box displays verifying that you really want to delete the hunt group member. Click Yes within the box to continue or No to cancel the operation.
6. Once you click Yes, the Scripts window opens. Click the plus sign (+) next to the script name to view a list of parameters and values that are required for the script to run successfully, complete all parameters (required fields are marked with an asterisk (*):

• • Schedule – click the schedule field within the top line, click the drop-down arrow to access a calendar, from the calendar select the date (To change the month and year click the right or left arrow, and once at the appropriate month and year, click the number to select the date.) The date and time (12:00 am) populate in the box. To change the time, click the hour, minute or am/pm to type the new time. Then click the Continue button.
  • Continue – click the Continue button to delete the member in CAIRS and send the script to the switch to delete the member from the group in the switch database.
  • Skip – click the Skip button to delete the member in CAIRS but not in the switch. When you click Skip, a message box displays verifying that you really want to skip running the scripts, within the box click Yes to continue or No to return to the Scripts window.
  • Cancel – click the Cancel button to abort the operation.

7. When you click continue, a Script Progress box displays displaying the progress of the script executing within the switch.