Viewing the Service Exception Log

Viewing the Service Exception Log

1. Click the System Admin
2. In the Navigation pane, click the plus sign (+) next to Service Management. Click General Error Log.
3. Before the General Error Log populates, you must either:

• • Within the search box, type-in any portion of the record and then click the magnifying glass.
  • Click the Show All

4. The log opens to the right, displaying all errors that have occurred within your system.
5. Double click any to view the Service Exception Log.
6. A window opens displaying the following read only information:

• • Date Time – displays the exception occurrence date.
  • System – displays the menu option name where the exception occurred.
  • Action – displays the name of the action taking place when the exception occurred.
  • Message – displays the message received by the user when the error occurred.
  • Description – display how many times this error was received.
  • Full Exception – displays the entire message received by the user when the error occurred.

7. Within the Actions ribbon group, click