Adding/Deleting Digits to Add

Adding Digits to Add

1. Click the System Admin
2. In the Navigation pane, click the plus sign (+) next Call Record Settings.
3. Click Digits to Add
4. There are two ways to manage your digits to add:

• • Within the toolbar directly above the Navigation pane, click the Add Digits to Add
  • Within the Actions pane, click the Add Digits to Add

5. With either option, the General – Digits to Add window opens. There are two panes of information the Digits to Add pane and the Digits to Add Details.
6. Within the Digits to Add pane, complete the following information (required fields are marked within an asterisk (*)):

• • Switch Name * – click the dropdown arrow to access a list and from the list, select the switch name of where the call records are coming from.
  • Disable – this field defaults to be blank, to disable the digits to add, click on the checkbox to insert a checkmark. The checkmark disables the system from appending the call record extension with the digits.

1. 7. Within the Digits to Add Details pane, complete the following information (required fields are marked within an asterisk (*)):

• • Starting With * – enter the digits that start the call records, this is sort of a search parameter to tell CAIRS what records to look for. For example, if you are collecting 45000 and you want to append the numbers with 21, you would enter a 4 in this field, each call record that started with a four and is 5 digits long, CAIRS would append with a 21.
  • Ext Length * – type in the length of the extension as it is collected from your switch
  • NNX Info to Add * – type-in the digits to append to the start of the extension.

8. Within the Actions ribbon group, click on the Save (to save and stay) button, click on the Save & Close (to save and exit) button, or click on the Save & New (to save and refresh the screen) button to continue adding information

Deleting Digits to Add

1. Click the System Admin
2. In the Navigation pane, click the plus sign (+) next Call Record Settings.
3. Click Digits to Add. The list of existing digits to add populates to the right. Click the group that you want to delete. There are three ways to delete a type:

• • Within the tool bar directly above the Navigation pane, click the red ‘X’.
  • Within the toolbar directly above the Navigation pane, click on the Delete Digits to Add
  • Within the Actions pane, click the Delete Call Types

4. With either option, a warning message appears verifying that you really want to delete the selection, within the box click Yes to continue or No to cancel the operation.