EWSD

EWSD Only

DSN Access (EWSD only)

DSN Access (class of service for EWSD switch types) determines your telephone system’s service set up based on dialing plan. For example, internal calls require only the extension, or may require the extension and a preceding number. Outside calls may require a preceding code number (i.e. 9 or 98, etc).

Within the Switches Menu, DSN access can be added to and deleted from EWSD Switch records.

Adding a DSN Access

Add DSN access to EWSD switch records within the Switches menu,

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the Show ribbon group, click the DSN Access button. The screen changes to display the different types of associated switch access.
  3. Click the top row, marked with an asterisk (*) to add a new record. Type the following information for the DSN Access (required fields are marked with an asterisk (*):
    • DSN Access – type the switch code for the access (commonly, the code is numeric only, however, if you have an EWSD the code can be alpha-numeric).
    • Description – type a brief class description.
    • DSN Access – click the field to access a drop-down list and from the list select the DSN Access name (if there are no names within the list, you can add them through Switchesà Actions paneà Manage Class of Restriction Name).
  1. To continue adding multiple items, click the row marked with an asterisk (*).
  2. Within the Actions ribbon group, click Save (save and stay) to continue working with the switch or Save & Close (save and exit) to return to the switches list.

Deleting a DSN Access

A DSN access record can be deleted from a EWSD switch record. The DSN access must be free of all assignments.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the Show ribbon group, click the DSN Access button. The screen changes to display the different types of associated switch access.
  3. Right click the access to delete and from the pop-up menu select Delete.
  4. Once you click Delete, a message box appears verifying that you really want to delete the record. Click Yes within the box to continue or No to cancel the operation.
  5. Once selected, CAIRS draws a line through the item allowing you to delete multiple records at one time.
  6. If you do not want to delete the record, right-click the record to access a pop-up message. Click Undelete.
  7. Once you select Undelete, a message box appears verifying that you really want to undelete the record. Click Yes within the box to continue or No to cancel the operation.
  8. To complete either process, click the Save (save and stay) button or Save & Close, within the Actions ribbon group, to return to the Switches list.

Modifying a DSN Access

When a DSN access name is modified, the change reflects throughout the CAIRS system.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the Show ribbon group, click the DSN Access button. The screen changes to display the different types of associated switch access.
  3. Within the Show ribbon group, click the DSN Access button. The screen changes to display the types of access associated with the switch.
  4. Click the access to modify and make the necessary modifications.
  5. Within the Actions ribbon group, click Save (save and stay) to continue working with the switch or Save & Close (save and exit) to return to the switches list.

PSTN Access (EWSD only)

PSTN Access determines how your telephone system controls alternative calling capabilities following the acceptance of the allowed DSN Access. For example: after getting an outside line, the telephone set may be restricted to local calls only, or be restricted to local and 800 #s, or it may be restricted to all internal country calls but not international calls.

PSTN Access can be added to and deleted from EWSD switches. To modify or delete PSTN access, it must be free of all assignments.

Adding a PSTN Access

You can add a PSTN Access to a EWSD switch record within the Switches Menu.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the Show ribbon group, click the PSTN Access button. The screen changes to display the different types of accesses associated with the switch.
  3. Click the top row, marked with an asterisk (*), to add a new record. Type the following PSTN Access information (required fields are marked with an asterisk (*):
    • PSTN Access – type the switch code for access (commonly, the code is numeric, however, if you have an EWSD the code can be alpha-numeric).
    • Description – type a brief class description.
    • PSTN Access – click the field to access a drop-down list and from the list select the PSTN Access name (if there are no names within the list, you can add them through Switches àActions pane àManage Class of Restriction Name).
  1. To continue adding multiple items, click the row marked with an asterisk (*).
  2. Within the Actions ribbon group, click Save (save and stay) to continue working with the switch or Save & Close (save and exit) to return to the switches list.

Deleting PSTN Access

PSTN Access is deleted from a EWSD switch record within the Switches Menu. The PSTN Access must be free of all assignments before deletion.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the Show ribbon group, click the PSTN Access button. The screen changes to display the different types of associated switch access.
  3. Right click the access to delete and from the pop-up menu select Delete.
  4. Once you click Delete, a message box appears verifying that you really want to delete the record. Click Yes within the box to continue or No to cancel the operation.
  5. Once selected, CAIRS draws a line through the item allowing you to delete multiple records at one time.
  6. If you do not want to delete the record, right-click the record to access a pop-up message. Click Undelete.
  7. Once you select Undelete, a message box appears verifying that you really want to undelete the record. Click Yes within the box to continue or No to cancel the operation
  8. To complete either process, click the Save (save and stay) button or Save & Close, within the Actions ribbon group, to return to the Switches list.

Modifying PSTN Access

You can modify the PSTN Access of a EWSD switch record within the Switches Menu.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the Show ribbon group, click the PSTN Access button. The screen changes to display the different types of associated switch access.
  3. Click the access to modify and make the necessary modifications.
  4. Within the Actions ribbon group, click Save (save and stay) to continue working with the switch or Save & Close (save and exit) to return to the switches list.

Switch Data

You can view reports showing different switch data dumps. You can use these dump reports to synchronize the data in the CAIRS database with data from the switch. The CAIRS administrator must first perform a data sync in order for CAIRS to retrieve the data required for these reports.

For the EWSD switch, the following reports are available:

  • EQN – displays the port numbers in the switch.
  • Feature Key Map – displays feature templates available to a set.
  • Full Switch Dump – displays all the active telephone numbers in the switch.
  • MultiLine Hunt Group – displays the hunt groups of a switch.
  • Parsed Set Device & Parsed Remote DN – parsed syncs are those that the user has taken and formatted to another file type, or separated out into different files.

Viewing a Report

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the EWSD ribbon group, click the Switch Data button to access a drop-down list and from the list select the appropriate report to view.
  3. The Report Viewer window opens displaying the report. There are two information panes within the window; the right hand pane displays the report information and within the left hand pane there may be alternate views. To switch between views, click the name.
  4. When you have finished viewing, click the Close button.

Viewing Feature Key Maps of EWSD Switch

You can view Feature Key Maps for each EWSD switch record.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the EWSD ribbon group, click the Feature Key Maps button.
  3. The screen changes to display the maps associated with this switch. To view the details (read only), click the plus sign (+) next to the map name.

Speed Dial Groups (EWSD only)

Add speed dial groups and members to a EWSD switch record within the Switches Menu.

A speed dial group is a shared group of shortcuts to numbers. A group is just an analog number and the speed dial feature is added to this analog number to place members at certain positions between 20 and 49. For example, 21-2160266 would allow any user that has access to this speed dial group to be able punch 21 and the switch would dial 2160266. A member of the speed dial group is not necessarily a number on the switch. It can be the number to the post office. The way users get access to this speed dial group is by adding the “Shared Speed Dial 30” feature to their line (in the Set Management menu) and specifying the analog line (the speed dial group Directory Number) that was used in creating the group. They would then have access to this group and all its speed dial codes. (Please refer to the Configured Items Menu section on instructions on adding a feature to a Feature Key Map, Set Templates, and then to a configured set.)

Groups

Adding a Speed Dial Group

A speed dial group is an analog number with an added speed dial feature. This speed dial feature is available for EWSD switches. Once a group is created, the members (or telephone numbers) can be added. Any user who has access to this speed dial group can ‘speed dial’ those members. The user can get this speed dial feature by adding the “Shared Speed Dial 30” feature to their set.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the EWSD ribbon group, click the lower portion of the Speed Dial button to access a drop-down list and from the list select Add Group.
  3. The Set Management–[Configured Set Details] window opens.
  4. In the Device Properties pane, configure the following fields (required fields are marked with an asterisk (*):
    • Site* – click the field to access a drop-down list and from the list select the site (the site should be the same site associated to the switch).
    • Directory Number* – click the field to access the Directory Number Plans table. There are three ways to populate the table:
      • Click the drop-down arrow within the Number Plan field and from the list select the plan. Once selected, either click Next to have CAIRS automatically select the next number in the sequence or click the Show All button to select the appropriate number.
      • Within the Search textbox, type the number or portion of the number and click the magnifying glass.
      • Within the lower pane, click Click Here to view all the numbers.
      • Once your number is found, double-click the number. The pop-up closes and your number populates within the field.
    • EQN – click the field to access the Port Groups table. There are three ways to populate the table:
      • Click the drop-down arrow within the Port Groups field and from the list select the plan. Once selected, click Next to have CAIRS automatically select the next number in the sequence or click Show All button to select the appropriate number.
      • Within the Search textbox, type the number or portion of the port number and click the magnifying glass.
      • Within the lower pane, click Click Here to view all the port numbers.
      • Once your number is found, double-click the number. The pop-up closes and your number populates within the field.
    • DSN Access – click the field to access a drop-down list and from the list, select a DSN Access.
    • DSN Access Name – click the field to access a drop-down list and from the list, select a DSN Access Name.
    • PSTN Access – click the field to access a drop-down list and from the list, select a PSTN Access.
    • PSTN Access Name – click the field to access a drop-down list and from the list, select a PSTN Access Name.
    • CXGRP – click the field to access a drop-down list and from the list, select the Centrex Group name.
    • RAX: (Rate Area Index) – this parameter specifies the Rate Area to which a subscriber is assigned. It is combined with LCC to define line treatment and billing. Enter a single value between 1 and 255.
    • Description – type a brief speed-dial group description.
  1. Within the Actions ribbon group, click Save or click the Go button within the Run Time ribbon group.
  2. The script confirmation window opens displaying the switch scripts used to commit this change to the switch.
  3. Click the plus sign (+) next to the script name to expand. Enter in the required fields for that script. (Fields marked with an asterisk (*) are required.)
  4. If you want to schedule a future time to commit this addition to the switch, go to the Schedule column of the script name. Use the drop-down to enter a date and time.
  5. If you want to commit now, click Continue. A status window opens and when the script status reaches 100%, the script is committed in the switch.
  6. Back in the Set Management–[Configured Set Details] window, click Save & Close to return to the switch.

Viewing Speed Dial Groups of a Switch

You can view speed dial groups of a switch within the Switches Menu.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the list, double-click the Switch to view, the General – Switch window opens.
  3. Within the EWSD ribbon group, click the upper portion of the Speed Dial button. The screen changes to display the following information for each group:
    • Speed Dial Name
    • Port Number
  1. To view the complete details, double-click any name to open the Set Management – Configured Set Details window.

Deleting a Speed Dial Group

Delete a speed dial group from a EWSD switch record within the Switches Menu. However, before you delete the group associated dependents must first be re-assigned.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the EWSD ribbon group, click the upper portion of the Speed Dial button. The screen changes to display the information for each group. To view the complete details, double-click any name to open the Set Management – Configured Set Details window.
  3. The Set Management–[Configured Set Details] window opens. Within the Actions ribbon group, click Delete button.

! When you click Delete, you are not only deleting the speed dial group, you are also deleting the entire set. Make sure this is the action you want to complete, as there is no undo!

  1. Once you click Delete, a message box appears verifying that you really want to delete the set. Click Yes within the box to continue or No to cancel the operation.
  2. The script confirmation window opens and displays the switch scripts that will commit this change to the switch.
  3. Click the plus sign (+) next to the script name to expand. Enter in the required fields for that script. (Fields marked with an asterisk (*) are required.
  4. If you want to schedule a future time to commit this addition to the switch, go to the Schedule column of the script name. Use the drop-down to enter a date and time.
  5. If you want to commit now, click Continue. A status window opens and when the script status reaches 100%, the script is committed in the switch.
  6. Back in the Set Management–[Configured Set Details] window, click Save & Close to return to the switch.

Members

Adding a Member to a Speed Dial Group

A member of a speed dial group is a telephone number, not a port number in the switch. For example, if you have a number for the post office and that number is 101-123-4566, you can add this number to a member position of 21. Then every time you want to call the post office, you need to only dial 21. These members are added to a speed dial group within a switch record.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the EWSD ribbon group, click the upper portion of the Speed Dial button. Double-click the group you want to add members to. The Set Management–[Configured Set Details] window opens.
  3. Within the Members ribbon group, click the Members button to access a drop-down menu and from the list select Add Member.
  4. The Add Speed Dial Group Member pop-up opens. The Positions field automatically populates with the next number in order (the positions start with 20 and end with 49). To change the number, click the field and type the new information. In the Number field, type the telephone number.
  5. Click Save to close the pop-up.
  6. Within the Actions ribbon group, click the Save button. Within the Run Time ribbon group, click the Go button to send the information to the switch.
  7. The script confirmation window opens displaying the switch scripts used to commit this change to the switch.
  8. Click the plus sign (+) next to the script name to expand. Enter in the required fields for that script. (Fields marked with an asterisk (*) are required.).
  9. If you want to schedule a future time to commit this addition to the switch, go to the Schedule column of the script name. Use the drop-down to enter a date and time.
  10. If you want to commit now, click Continue. A status window will open. When the script status reaches 100%, the script is committed in the switch.
  11. Back in the Set Management–[Configured Set Details] window, click Save & Close to return to the switch.

Viewing Members of a Speed Dial Group

You can view the numbers that are setup for speed dial within a speed dial group. The speed dial groups and members are tied to a switch record within the Switches menu.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the EWSD ribbon group, click the upper portion of the Speed Dial button. Double-click on the group you want to add members to. The Set Management–[Configured Set Details] window opens.
  3. There are two information panes; the Device Properties pane displays the speed dial group details and the Speed Dial Members pane displays the member’s position and telephone number.
  4. When you are finished viewing, click Save & Close to exit to return to the switch.

Deleting a Member from a Speed Dial Group

You can delete a speed dial number (a member) from a speed dial group within a switch record.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the EWSD ribbon group, click the upper portion of the Speed Dial button. Double-click the group you want to add members to. The Set Management–[Configured Set Details] window opens.
  3. Within the Speed Dial Members pane, click the member you want to delete. This highlights the selection.
  4. Within the Members ribbon group, click the Members button to access a drop-down menu and from the list select Delete Member.
  5. The member is removed from the Speed Dial Members pane.
  6. Within the Actions ribbon group, click the Save button. Within the Run Time ribbon group, click the Go button to send the information to the switch.
  7. The script confirmation window opens and displays the switch scripts that will commit this change to the switch.
  8. Click the plus sign (+) next to the script name to expand. Enter in the required fields for that script. (Fields marked with an asterisk (*) are required.)
  9. If you want to schedule a future time to commit this addition to the switch, go to the Schedule column of the script name. Use the drop-down to enter a date and time.
  10. If you want to commit now, click Continue. A status window opens and when the script status reaches 100%, the script is committed in the switch.
  11. Back in the Set Management–[Configured Set Details] window, click Save & Close to return to the switch.

Line Class Code (EWSD only)

Line class codes are added to and deleted from EWSD switches within the Switches Menu. Before you can add a line class code, you must first add DSN and PSTN Access records to the switch record. (Please refer to the DSN and PSTN Access sections.)

Adding a Line Class Code

A line class code is added to a EWSD switch using existing DSN Access and PTT Access.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the EWSD ribbon group, click the Line Class Code button. The screen changes to display the different codes associated with the switch.
  3. Click the top row, marked with an asterisk (*) to add a new record. Type the following information for the Line Class Code (required fields are marked with an asterisk (*):
    • Line Class Code – type the new Line Class Code name.
    • DSN Access – click the field to access a drop-down list and from list select the associated DSN Access.
    • PSTN Access – click the field to access a drop-down list and from list select the associated PSTN Access.
    • Set Name – type the Set Name for this Line Class Code.
  1. To continue adding multiple items, click the row marked with an asterisk (*).
  2. Within the Actions ribbon group, click Save (save and stay) to continue working with the switch or Save & Close (save and exit) to return to the switches list.

Deleting a Line Class Code

A line class code can be deleted from a EWSD switch. The line class code must be free of all assignments before you can delete it.

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the EWSD ribbon group, click the Line Class Code button. The screen changes to display the different codes associated with the switch.
  3. Right click the code to delete and from the pop-up menu select Delete.
  4. Once you click Delete, a message box appears verifying that you really want to delete the record. Click Yes within the box to continue or No to cancel the operation.
  5. Once selected, CAIRS draws a line through the item allowing you to delete multiple records at one time.
  6. If you do not want to delete the records, right-click the record to access a pop-up menu and from the pop-up, click Undelete.
  7. Once you select Undelete, a message box appears verifying that you really want to undelete the record. Click Yes within the box to continue or No to cancel the operation.
  8. To complete either process, click the Save (save and stay) button or Save & Close, within the Actions ribbon group, to return to the Switches list.

Modifying PSTN Access

  1. Click the Switches menu.
  2. In the Navigation pane, click Switches.
  3. Depending on the amount of records you have within your database, the list may not readily populate. To populate the list, perform one of the following actions:
    • Within the search box, type any portion of the record and then click the magnifying glass.
    • Click the Show All
  1. Once the list populates, double-click the record to open the General – Switch window.
  2. Within the EWSD ribbon group, click the Line Class Code button. The screen changes to display the codes associated with the switch.
  3. Click the code to modify and make the necessary modifications.
  4. Within the Actions ribbon group, click Save (save and stay) to continue working with the switch or Save & Close (save and exit) to return to the switches list.