Viewing the Service Log and Process History

Viewing the Service Log

When you access a process, you can view the Service Log.  Within the Log ribbon group, click on the Service Log button.  The following information displays:

  • Date Time
  • System
  • Action
  • Message
  • Description
  • Full Exception

Viewing Process History

  1. Click the System Admin
  2. In the Navigation pane, click the plus sign (+) next to Service Management.
  3. Click Service Manager
  4. Within the list, find the process to view and double click on the name
  5. The Service Manager Detail window opens.
  6. Within the Show ribbon group, click the History The following read only information displays for each action performed on the process:
    • Action Name* – describes the completed action. For example, Add New Service Manager Runtime, Update Service Manager Configuration, etc.
    • Custom Field Name – displays the field name of the modified information
    • Old Value – displays the old information
    • New Value – displays the new information
    • User Name – displays the username of the person who completed the changes
    • Last Name/ First Name – displays the first and last name of the user who completed the action.
    • Activity Date* – displays the date the action was completed.
    • Source* – lists the computer’s IP address.
    • Work Order Number – displays the work order number for the order completed to make the changes, if applicable.
  1. Alternatively, you can click on the lower portion of the History button to access a menu, from the menu select Old History. The screen changes to display a list of all action taken on the process, to view more detail double click on the record.

A window opens with a more detailed description of the action.

  1. Within the Action ribbon group, click the Close button to return to the Service Manager Detail.