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        • Creating a 411 Interface Template
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        • Creating a 911 Interface Template
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      • Site Levels
        • Adding a Site Level
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        • Adding/Deleting an Organization Level
      • Email Settings
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        • Adding/Deleting Auto Number
      • Field Customization
        • Customizing Field Names
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    • Subscriber Portal Settings
      • Configuration Packages
        • Managing Package Categories
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        • Subscriber Portal General Settings
    • Call Record Settings
      • Rate Type
        • Adding/Deleting a Rate Type
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        • Adding/Deleting a Zone Group
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        • Adding/Deleting a Rate Group
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        • Adding/Deleting a Dial Code Group
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        • Adding/Deleting a Call Type
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        • Adding/Deleting a Call Pricing Group
      • Digits to Add
        • Adding/Deleting Digits to Add
      • Call Record General Settings
    • Billing Settings
      • Billing Report Setup
        • Important Considerations
        • Creating a New Billing Report Configuration
        • Preview Actions
        • Modifying an Element
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      • Combined Report Setup
        • Generating a Report
        • Modifying a Combined Report
      • Billing Information
        • Adding/Deleting Billing Information
      • Mailed Bill Elements
        • Modifying Mailed Bill Elements
        • Generating a Report
      • Billing General Settings
        • Default Accounts
      • Currency Exchange Rate
        • Add New Billing Currency
    • Service Management
      • General Error Log
        • Viewing the Service Exception Log
        • Delete an Error Log
        • Clear all errors
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      • Service Manager
        • Viewing the Service Log and Process History
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      • Activity Log Conversion Task
        • Adding/Deleting User Activity Log Conversion
    • Number Plan
      • Adding a Number Plan
      • Site Associations
      • Switch Access
      • Number Ranges
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        • Deleting a Number Plan
    • Custom Report Template
      • Understanding the Custom Report Template Window
        • Template Panes
      • Creating your Report Template
        • Row and Column Management
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      • XML Editor
  • Switches
    • EWSD
    • Switch Settings
      • Adding Switch Settings
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    • Class of Service
      • Manage Class of Service Name
      • Delete Class of Service Name
    • Class of Restriction
      • Manage Class of Restriction Name
      • Delete Class of Restriction Name
    • Switch Records
      • Adding a New Switch Record
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      • Deleting a Switch Record
    • Switches and Site Association
      • Adding Site Association
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    • Switch Script History
      • Viewing Switch Request History
      • Viewing Switch Request History Lists
    • Class of Service
      • Manage Class of Service Name
      • Delete Class of Service Name
      • Manage Class of Restriction Name
      • Delete Class of Restriction Name
    • Configured Sets
      • Viewing Configured Sets of a Switch
    • WOPR Integration
      • Global Variables
      • Default Initial Value
      • WOPR Monitor
    • UCE Monitor
    • Switch Connections
      • Adding a Connection Record
      • Deleting a Connection Record
      • Viewing and Modifying Existing Connection Records
    • SMA
      • User Permission
      • The SMA Command Form
        • Accessing the SMA Command Form
        • Understanding the SMA Command Form
      • Logging In to the Switch
      • SMA Command Form Ribbon
      • Export the SMA Session Report
      • Viewing the SMA Log
      • Terminating a SMA Connection
      • Closing the SMA Command Form
    • Port Groups and Port Numbers
      • Port Groups
        • Adding a Port Group
        • Deleting a Port Group
      • Port Numbers
        • Assigning Imported Port Numbers to a Port Group
        • Adding a New Port Numbers to a Port Group
        • Deleting a Range from a Port Group
        • Viewing All Port Numbers
      • Port Usage and Status
        • Viewing the Port Usage Summary
        • Viewing Bad Ports
        • Viewing Active Ports
        • Viewing Spare Ports
        • Changing the Port Status
        • Viewing Spare Port Combined Summary
        • Viewing Spare Port General Summary
        • Viewing Spare Port Detailed Summary
    • Data Sync
      • Creating a New Data Sync Project
      • Data Sync Ribbon Groups
    • Feature Management
      • Add New Switch Feature Management
      • Modify Switch Feature
      • Delete a Switch Feature
    • Set Type Management Utility
    • Import Core Data
    • Exporting
  • Webinars

Webinars

04/03/2024 CAIRS Health Check

06/18/2024 CAIRS Views and Advanced Searches

9/18/2024 CAIRS Work Order and Trouble Tickets

 

 

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