Skip to content
CAIRS Learning Center
  • Home
  • Getting Started
  • Common Elements
    • History
    • Notes
    • File Attachments
  • Configured Items
    • Standard Sets
      • System Setup
      • Set Templates
      • Standard Set Syncs
      • Managing Standard Sets
      • Standard Sets – Subscribers
      • Connectivity
    • Set Management
      • Directories
      • Multiline Hunt Groups
      • Call Pickup Group
      • Intercom Groups
      • Office Hunt Groups
      • Set Templates
      • Feature Packages
      • Feature Key Templates
    • Cisco Sets
    • AS5300 Sets
    • Circuits
    • Cell Phones
    • Accounting Entries
    • Land Radios
  • Orders & Troubles
    • Work Order/Note Categories
    • Orders
    • General Orders
    • Trouble Tickets
    • General Tasks
    • Preventive Maintenance Jobs
    • Reports
  • Subscribers
    • TCO Group
    • Resource Managers
    • Commanding Officers
    • Supervising Managers
  • Equipment & Services
    • Report Category
    • Managing Equipment Types
    • Managing Service Types
    • Technicians
    • Equipment
    • Services
  • Accounts
    • Unofficial Accounts
    • Calls & Media Imports
    • Accounting Tools
    • Billing Reports
    • Official Accounts
  • Facilities
    • Sites
    • Connections
      • Connection Types
      • Connection Groups
      • Connection Paths
      • Connection Path Assignments
      • Merge Connections
    • Buildings
      • Building Types
      • Terminal Types
      • Building Records
      • Terminal Records
      • Emergency Response Location
      • Frame Records
      • Connections & Buildings
    • Network Devices
      • Network Device Port Types
      • Network Device Types
      • Network Device Adapter Types
      • Managing Network Devices
      • Manage Port Connections
    • Connectivity
    • Statistics
  • Directory/Organizations
    • Organizations
      • Organization Levels
      • Managing Your Organizational Structure
        • Editing an Organization
        • Organization’s Customer Codes
        • Organization’s Call Records
        • Organization’s Devices
        • Viewing and Exporting
    • DSN Directory
    • Phone Book
      • Search Tags
      • Phone Book Listing
    • Toll Tickets
  • System Admin
    • Security
      • Security – Profiles
      • Security – Users
      • Security – Logged In Users
      • Security – Activity Log
      • Security – Open Record Management
    • Data Sync Center
      • Switch Sync Project
      • Synchronizing Your Data
      • Sync Reports
      • EWSD Switch Sync
        • Sync Schedules
        • EWSD Switch Sync Logs
        • Set Device Sync
        • Port Sync
        • Feature Key Map Sync for EWSD only
        • Hunt Group Sync
      • 411 Interface
        • Creating a 411 Interface Template
        • Column Mapping
        • Creating Files
        • Deleting an Interface
      • 911 Interface
        • Creating a 911 Interface Template
        • NENA Column Mapping
        • Modifying the Field Mapping
        • CSV Column Mapping
        • Creating Files
        • Deleting an Interface
        • Import External Data
    • Work Flow Setup
      • Work Center
      • Work Order Custom Fields
      • Work Flow
      • Email Templates
    • System Settings
      • Settings
        • Changing a Setting
        • Manage File Attachment Types
        • Manage Default Account for Calls
        • Manage Default Account for Discrepancies
      • Site Levels
        • Adding a Site Level
        • Modifying a Site Level Name
        • Deleting a Site Level
      • Organization Levels
        • Adding/Deleting an Organization Level
      • Email Settings
      • Auto Number Setup
        • Adding/Deleting Auto Number
      • Field Customization
        • Customizing Field Names
        • Adding a Drop-Down List to a Field
      • Suggested Indexes and Software Information
    • Subscriber Portal Settings
      • Configuration Packages
        • Managing Package Categories
        • Creating/Deleting a Configuration Package
        • Configuration Packages – Sites
        • Configuration Packages – Organizations
        • Configuration Packages – Related Inventory
        • Configuration Packages – Related Fields
        • Configuration Packages – History
        • Subscriber Portal General Settings
    • Call Record Settings
      • Rate Type
        • Adding/Deleting a Rate Type
      • Zone Groups
        • Adding/Deleting a Zone Group
      • Rate Groups
        • Adding/Deleting a Rate Group
      • Dial Code Groups
        • Adding/Deleting a Dial Code Group
      • Call Types
        • Adding/Deleting a Call Type
      • Call Pricing Group
        • Adding/Deleting a Call Pricing Group
      • Digits to Add
        • Adding/Deleting Digits to Add
      • Call Record General Settings
    • Billing Settings
      • Billing Report Setup
        • Important Considerations
        • Creating a New Billing Report Configuration
        • Preview Actions
        • Modifying an Element
        • Deleting a Billing Report
      • Combined Report Setup
        • Generating a Report
        • Modifying a Combined Report
      • Billing Information
        • Adding/Deleting Billing Information
      • Mailed Bill Elements
        • Modifying Mailed Bill Elements
        • Generating a Report
      • Billing General Settings
        • Default Accounts
      • Currency Exchange Rate
        • Add New Billing Currency
    • Service Management
      • General Error Log
        • Viewing the Service Exception Log
        • Delete an Error Log
        • Clear all errors
      • Email Error Log
      • Service Manager
        • Viewing the Service Log and Process History
        • Running a Process
        • Scheduling a Process
        • Monitoring a CES Processes
      • Activity Log Conversion Task
        • Adding/Deleting User Activity Log Conversion
    • Number Plan
      • Adding a Number Plan
      • Site Associations
      • Switch Access
      • Number Ranges
      • Numbers
        • Deleting a Number Plan
    • Custom Report Template
      • Understanding the Custom Report Template Window
        • Template Panes
      • Creating your Report Template
        • Row and Column Management
        • Borders
        • Export/Copy/Delete
      • XML Editor
  • Switches
    • EWSD
    • Switch Settings
      • Adding Switch Settings
      • Removing Switch Settings
    • Class of Service
      • Manage Class of Service Name
      • Delete Class of Service Name
    • Class of Restriction
      • Manage Class of Restriction Name
      • Delete Class of Restriction Name
    • Switch Records
      • Adding a New Switch Record
      • Viewing Switch Records
      • Deleting a Switch Record
    • Switches and Site Association
      • Adding Site Association
      • Deleting a Site
    • Switch Script History
      • Viewing Switch Request History
      • Viewing Switch Request History Lists
    • Class of Service
      • Manage Class of Service Name
      • Delete Class of Service Name
      • Manage Class of Restriction Name
      • Delete Class of Restriction Name
    • Configured Sets
      • Viewing Configured Sets of a Switch
    • WOPR Integration
      • Global Variables
      • Default Initial Value
      • WOPR Monitor
    • UCE Monitor
    • Switch Connections
      • Adding a Connection Record
      • Deleting a Connection Record
      • Viewing and Modifying Existing Connection Records
    • SMA
      • User Permission
      • The SMA Command Form
        • Accessing the SMA Command Form
        • Understanding the SMA Command Form
      • Logging In to the Switch
      • SMA Command Form Ribbon
      • Export the SMA Session Report
      • Viewing the SMA Log
      • Terminating a SMA Connection
      • Closing the SMA Command Form
    • Port Groups and Port Numbers
      • Port Groups
        • Adding a Port Group
        • Deleting a Port Group
      • Port Numbers
        • Assigning Imported Port Numbers to a Port Group
        • Adding a New Port Numbers to a Port Group
        • Deleting a Range from a Port Group
        • Viewing All Port Numbers
      • Port Usage and Status
        • Viewing the Port Usage Summary
        • Viewing Bad Ports
        • Viewing Active Ports
        • Viewing Spare Ports
        • Changing the Port Status
        • Viewing Spare Port Combined Summary
        • Viewing Spare Port General Summary
        • Viewing Spare Port Detailed Summary
    • Data Sync
      • Creating a New Data Sync Project
      • Data Sync Ribbon Groups
    • Feature Management
      • Add New Switch Feature Management
      • Modify Switch Feature
      • Delete a Switch Feature
    • Set Type Management Utility
    • Import Core Data
    • Exporting
  • Webinars

Webinars

04/03/2024 CAIRS Health Check

06/18/2024 CAIRS Views and Advanced Searches

9/18/2024 CAIRS Work Order and Trouble Tickets

2/26/2025 CAIRS Why Does Kathy Call Me Every Month

11/12/2025 CAIRS Introduction to Standard Directory

 

  • Knowledge Base

Search

Copyright © 2026 CAIRS Learning Center | Powered by Astra WordPress Theme